Frequent Guide
View Article  About the All Nippon Airways Mileage Club Program

Here is how ANA describes their frequent flyer offerings - "You can get mileage not only by using flights of ANA, Air Nippon and other tie-up airlines, but also by various activities such as shopping, eating meals, joining tours or using hotels or rental cars provided by ANA's tie-up companies." I am assuming that tie-up is another way of saying partner.

All Nippon Airways is headquartered in Tokyo, Japan and is the country's largets domestic airline. Its earliest predecessor was Japan (Nippon) Helicopter and Aeroplane, which began services in December 1953. The company changed its name to All Nippon Airways Co., Ltd. but the IATA airline code, NH, comes from the original name of the airline. ANA currently flies to 49 destinations in Japan and operates 22 international routes in Asia, Oceania, North America and Europe.

ANA Mileage Club recently made some changes to the program, including changes to the earning and burning chart. All earning and redemptions take into account the season and are now based on the distance of the flight instead of award zones, so each award flight will be calculated individually. While this new system complicates the way awards are calculated, it also means that earn and burn rates correlate more closely to the flight distance and seasonality.

Earnings ability

Members earn actual miles flown when paying full coach fares and 70 percent on discounted coach fares. Premium class passengers will earn an additional 25-50 percent of miles flown, depending on the distance they fly.

ANA Mileage Club has teamed up with many different partners and members can earn miles for car rentals, hotel stays, credit card spending, retail purchases and participating in other partner activities

Plenty of japanese partners from house moving... to pet services!

Redemption ability

In short - they have some unique earning options which can be very useful - ie 60k from Australia to USA on United or Asiana (interesting routings ie via Anchorage). But.. hard to earn those important miles in order to redeem compared to other programs. I got mine through the 55,555 promo.

Figuring out how many miles are required for a Japan domestic flight award can be complicated, since awards vary based on the flight distance, number of segments and season. To calculate an award, you will need to to log in to your Mileage Club account and enter your point of origination and destination(s) into ANA's online mileage award calculator, which will then determine whether the flight will occur in low, regular or high season and how many miles will be needed for each segment. A nonstop roundtrip coach award ticket of less than 600 miles during low season requires 11,000 miles, the cheapest flight award, whereas a coach flight over 2,000 miles during high season will require 23,000 miles. One-way award flights are not available.

International flight awards are based on the season and the distance of the entire itinerary, regardless of destination. A flight award can contain up to eight segments and at least two segments must be international. The mileage requirement is based on the highest season, so if one segment occurs during low season and another segment during regular season, the entire itinerary will be calculated at the regular season rate. A coach roundtrip flight between Tokyo and San Francisco will be 40,000 miles in low season, 50,000 miles in regular season and 60,000 in high season. The same flight in business will require 70,000 miles in low season, 80,000 miles in regular season and 90,000 in high season; first class is 110,000 miles regardless of season. Award requirements for first class international flights do not change according to season.

Upgrade awards are only available on ANA operated flights and are calculated by the segment distance. One-way upgrades start at 12,000 miles for a coach to business class upgrade for up to a 2,000-mile flight. A business to first class upgrade is 20,000 miles on the same flight. Elite members can use points to upgrade, one point per domestic flight and two points for international routes. Star Alliance upgrade awards are available from 12,000 miles.

In addition to flight awards, members with addresses in Japan can redeem miles for gift awards, such as a watch, coffee maker, handbag or wallet for 10,000 miles each. Members can also convert 10,000 miles into a $100 "ANA GIFT" certificate. Mileage Club members located in Japan also have the option of converting miles into 10,000 yen of electronic money, which can be used at more than 49,000 shops throughout Japan, or 2,000 Mizuho Mileage Club points.

ANA Value Vouchers are available for 20,000 miles for 30,000 yen. Vouchers can be used towards the cost of ANA flights, ANA hotels and in-flight shopping. Mileage Club members can also redeem 12,000 miles for a $100 gift card from retailers such as Macy's, Crate & Barrel and GAP.

ANA Mileage Club does not offer a miles plus money award option or car rental, hotel or other types of awards.

Partnerships

ANA is a member of the Star Alliance and members can fly to 965 airports in 162 countries with member carriers. Mileage Club also partners with Eva Air, Malaysia Airlines, Qatar Airways and Virgin Atlantic Airways. When redeeming for a flight award on non-Star Alliance partner airlines, only one airline partner may be included on the itinerary. Partner flights awards are calculated by adding the total standard mileage for all segments and awards start at 14,000 miles for a coach ticket less than 600 miles in distance.

ANA partners with 33 domestic and international hotel brands, including Starwood, Marriott, Shangri-La, Hilton and Hyatt and members generally earn 500 miles per stay.

Car rental partners include Avis, Hertz, Dollar, Alamo and National and members can earn between 50 miles per day and 300 miles per rental.

ANA partners with many credit cards and members can convert credit card points into Mileage Club miles with the ANA JCB card, ANA Visa/MasterCard, ANA Diners Card, ANA eLIO card and the ANA Postal Savings Joint Card.

Mileage Club participates in the American Express Membership Rewards program and one point can be converted into one mile in blocks of 1,000 points.

Members can also earn miles from using 0123 Van Lines moving services, KDDI Mobile cellular service, Airnex or KDDI America Internet Service and ordering gifts from ANA Gift Service.

Members who purchase a car from JCM, Car Seven and All Japan Lotas Club can earn miles. Memberst who dine at participating restaurants can earn miles with Gourmet Mile and online shoppers can earn miles when purchasing wine through the Fine Wine Club. Other mileage partners include travel reservation companies, bank security and insurance companies, telecommunications and golf courses.

Elite program

Mileage Club's elite-level program is three tiered: Bronze, Platinum and Diamond. Members who earn 30,000 ANA Premium points over a calendar year will earn Bronze status. Premium points are the base miles multiplied by the class/fare ratio, route ratio, plus the number of boarding points, which are determined by the class and fare. Bronze members earn a 50 percent mileage bonus on ANA, two points that can be redeemed for upgrades (one point is required per domestic segment), one-time airport lounge access in Japan for 1,000 miles, a dedicated service desk, priority waitlist, seat reservations, standby and check-in, additional baggage allowance on ANA Group international flights and Silver Star Alliance membership.

Members earning 50,000 Premium Points will be upgraded to the Platinum Level and receive all of the benefits of Bronze, except they will be given Gold Star Alliance membership, a 100 percent mileage bonus on ANA flights, complimentary lounge access, an exclusive Platinum reservation line, six upgrade points, ANA global assistance and space available upgrades on the day of departure to Premium Economy seats on ANA international flights when traveling on normal economy fares.

Diamond members are those who have earned 100,000 Premium Points in a calendar year. Diamond members earn a 125 percent mileage bonus and miles will not expire as long as you are a Diamond member. Members in the highest elite tier will receive their own service desk, top priority waitlist and award ticket reservations and a choice of one of five benefit packages, all of which include eight upgrade points. Diamond members can also redeem twice the miles required for an award ticket for any available seat.

Rules

Expiry is the WORST!

As of April 2008, Mileage Club miles expire at the end of the 36th month after the date they were earned. For example, miles earned June 15, 2008 will expire at the end of June 2011. Previously, miles expired at the end of the second year after the date of activity.

Awards may be used by the member and up to 10 of the member's family members but miles cannot be pooled, (unless members reside outside of Japan and are enrolled in the Family Account program), combined or transferred. Awards may be subject to capacity controls.

International upgrade awards cannot be combined with flight awards.

Service and support

Members can call or email the service center after logging in and filling out the feedback form located at the bottom of your account homepage. Members have said that customer service is outstanding and when we called, we spoke with a courteous English-speaking representative who was quick to answer our questions.

Definitely one of the best in the world - great Japanese service from their help centres in SIN and HKG i've had via email and phone.... but they are still strict ;-)

Online service:
 
Online registration is available and members can view their account balance, make changes to their online profile and redeem for flight awards, upgrade awards and non-flight awards online. Missing mileage requests for ANA and IBEX Airlines flights can be made online.

An award booking tool shows flight awards on ANA and Star Alliance partner flights within a seven-day window, making it easy to search for awards.

Other points

As a Star Alliance member airline, Mileage Club members have access to an extensive network of international award destinations. The program also has numerous non-airline partnerships and members have many opportunities to earn miles without flying. Diamond members have the option to redeem twice as many miles for any available seat.
Mileage Club, like many international airlines, includes a fuel surcharge on award tickets. Miles have a shelf life (if you aren't a Diamond member) and if you don't use them within three years, they will expire. Flying on coach fares, members earn only 50 to 75 percent of miles flown.
View Article  About the Air Canada Aeroplan Program

When Air Canada entered bankruptcy in April of 2003, there was plenty of worry in the Great White North. After all, the nation's flagship carrier had the only traditional frequent flyer program in the country - Aeroplan. As time went on, the carrier eventually managed to emerge from the financial doldrums. In the meantime, though, some interesting things happened with Aeroplan.

For starters, it was shopped around as a separate business and rumors continue to swirl that it may yet stand alone. (This isn't terribly surprising - despite Air Canada's woes, Aeroplan has always been a cash cow.)

And many industry watchers seemed to see a distancing of Aeroplan from Air Canada - the program completely re-branded itself, and dramatically increased the number of non-flight awards.

Even the flyer-only portion of the program underwent significant changes.

And a more recent update:

Air Canada celebrates its 70th year anniversary this year and recently received the "Best Airline in North America" and "Best Airline in Canada" awards from readers of Global Traveler magazine. Air Canada's Aeroplan has been given two Freddie Awards for making innovative decisions. In 2003, Aeroplan received an industry impact award for its decision to allow elite members to choose their benefits and customize their elite package. Last year, Aeroplan received an award for its decision to make the program public via an initial public offering. The move has proven to be financially successful and shareholders are satisfied with the new arrangement, but what does Aeroplan have to offer its frequent flyers?

Earning ability

Within Canada, members earn miles on Air Canada, Air Canada Jazz, Air Creebec, Air One, Bearskin Airlines, Calm Air, Canadian North and First Air. Air Canada has six levels of booking classes and members flying on the airline's lowest fare, Tango, or in booking class X, earn 50 percent of miles flown with a minimum of 250 miles. Members also have the option of not earning miles for a CAD$3 reduction in the ticket price on Tango fares. In all other booking classes, members earn 100 percent of miles flown with a 500-mile minimum. Members flying in the highest class, Executive, also earn a 50 percent mileage bonus.

Air Canada is a member of the Star Alliance and on partner airlines, members generally earn 100 percent of miles flown with a 500-mile minimum, although mileage earning varies with the partner. Class of service bonuses also apply. On flights between Canada and Europe, Israel and the U.K., members earn between 250 and 500 bonus miles per one-way segment for online bookings. For flights to all other destinations, members can earn up to one bonus mile per dollar spent on eligible bookings at aircanada.com.

For Canadian residents, there are four American Express co-branded credit cards and three CIBC Visa cards and cardholders earn between 0.5 and 1.5 miles per dollar spent. For U.S. residents, Air Canada Aeroplan Platinum Plus MasterCard cardholders earn one mile per dollar spent.

Award choices:

Flight awards fall into two categories, ClassicFlight and ClassicPlus. There are no blackout dates for either award but capacity controls apply to ClassicFlight awards and ClassicPlus awards are only available on Air Canada and Air Canada Jazz. Economy class ClassicFlight award tickets within Canada and the United States are 15,000 miles for selected short-haul flights and 25,000 miles for longer flights. Business class ClassicFlight awards are 25,000 miles for shorter flights and 40,000 miles for longer flights. Flights from Canada to Hawaii or the Caribbean are 40,000 miles in coach and 60,000 miles in business; to Europe are 60,000 in coach and 85,000 in business; and to Asia are 75,000 in coach and 115,000 in business.

Air Canada and Air Canada Jazz ClassicPlus one-way flight awards are now available on routes that offer one-way pricing and the mileage required for one-way awards vary. Miles cannot be redeemed for upgrades and Aeroplan does not offer award auctions.

Hotel awards are available at over 4,900 locations worldwide with partner hotels such as Westin, Best Western, Sheraton and Delta Hotels. The newest additions to Aeroplan's hotel partnerships are Novotel, Sofitel, Club Intrawest and Barcelo Hotels and mileage required for award stays varies by location and category of hotel. When we checked, participating hotels in Toronto offered free award nights between 11,500 and 24,000 miles. Car rental awards are available with National, Hertz or Avis from 5,000 miles.

Aeroplan has over 400 Aeroplan Rewards that include gourmet getaways, electronics, entertainment, sports events and spa packages. Members can redeem miles for items such as 6,000 miles for a Gap or Pier 1 gift card or 627,000 miles for a Vespa LX50.

Members can also donate miles, and to date, a total of 37,755,252 miles have been donated to charitable organizations including Air Canada Kids' Horizons, Engineers Without Borders, Medecins Sans Frontieres and Veterinarians Without Borders. A minimum donation of 2,500 miles is required.

Partnerships

Aeroplan has a large number of partnerships and continues to add more. Members can rent cars with Avis and earn between 250 and 500 miles per rental. Rentals with Hertz earn between 50 miles for daily rentals and up to 5,000 miles for monthly rentals and with National, members earn three miles per dollar spent on eligible rentals.

Members can stay and earn miles at over 70 hotels and resorts with mileage offers ranging between one to three miles per dollar spent and 250 to 1,000 miles per stay. Miles can also be earned for vacations with Celebrity Cruises and Royal Caribbean International at the rate of 200 miles per night.

Aeroplan is partners with a few financial and insurance providers and members can earn miles for car and home insurance. Grey Power, belairdirect insurance, ING and ING Novex all offer one mile for every CAD$2 spent. The program also partners with Sun Life Assurance Company of Canada and members can earn 360 miles per year and 500 miles upon initial payment. Miles can also be earned for obtaining a mortgage with CIBC AeroMortgage, buying or selling a house through All-Purpose Realty referral, opening a Canadian Scholarship Trust Plan RESP and using Atlas Van Lines.

Signing up for phone service, buying gas and purchasing products at the pharmacy and hardware store are all Aeroplan mileage-earning activities. Members earn one mile for every dollar spent on Bell phone services or at Uniprix pharmacy, every three dollars spent at Esso and every two dollars spent at Home Hardware, Home Building Centre, Home Hardware Building Centre and Home Furniture. Members can also earn between 250 and 500 miles for selected airport parking, including Park'N Fly and Park & Jet Calgary. Aeroplan occasionally has limited time partnerships and until Dec. 31, 2007, Canadian residents are eligible to earn 10 miles for purchasing specially-marked Quaker or Tropicana products. Aeroplan does not have an online shopping mall.

Elite level program

Aeroplan offers three elite levels: Prestige, Elite and Super Elite. The Prestige status is reached at 25,000 miles or 25 flight segments; Elite at 35,000 miles or 50 segments and Super Elite at 100,000 miles or 100 segments. Elite qualifying miles are miles earned on Air Canada (except for flights booked on Tango fares or in X booking class) and Star Alliance partner airlines. The 100 segment threshold for Super Elite is new for 2007, up from 95, and more closely matches the segment requirements of other programs.

Unlike most elite programs, Aeroplan continues to offer threshold bonuses of 1,500 miles when obtaining Prestige, 2,500 for Elite and 5,000 for Super Elite status. Instead of dictating what members will find most valuable, Aeroplan members are able to customize their elite membership by selecting some of their benefits from a range of options. The benefits vary by elite level and choices include status miles bonuses, bonus miles on selected flights (100 percent, 50 percent or 25 percent, depending on elite level), upgrade certificates and complimentary lounge access for guests.

In addition to chosen benefits, Aeroplan also offers perks elite members expect to receive, such as status upgrade certificates, priority contacts, preferred seat selection, priority waitlist, check-in and standby for Prestige members. Prestige members also receive discounted lounge membership and Star Alliance Silver benefits.

Elite status members are given all of the benefits listed above as well as personalized luggage tags, priority baggage handling and an extra baggage allowance, priority boarding, complimentary Maple Leaf lounge access, special access to award seats and Star Alliance Gold benefits. Super Elites also receive concierge service, guaranteed reservations for full-fare tickets, discounts on companion awards and exclusive threshold bonus gifts such as bonus miles or gift certificates at the 150,000, 200,000, 250,000 and 300,000 Air Canada Status Mile levels.

Rules

Beginning July 1, 2007, miles will expire in accounts with no earning or redeeming activity for 12 months. The new policy will replace the current three-year expiration policy. Accumulated miles will expire seven years after the accumulation date but accounts belonging to members under the age of 18 are exempt from the new policy. Expired miles may be reinstated for a fee of CAD$30 plus CAD$0.01 per mile reinstated (plus taxes). Reinstated miles are valid for seven years from the date of reinstatement as long as there is annual account activity.

A maximum of 15,000 miles may be purchased each year for an ongoing promotional rate of CAD$0.03 per mile (regular price is $0.04). Miles can also be transferred through the aeroplan.com Web site only for CAD$0.02 per mile with a minimum transfer of 1,000 miles. Members are also charged a fuel surcharge on award tickets.

Service and support

Aeroplan staff tends to be friendly and helpful. Getting through to the service center is quick and the Aeroplan staff members we talked to were knowledgeable about the program and Aeroplan members have given us similar feedback. Members can also send questions to the service center via e-mail.

Online service

We've heard quite a few complaints about the functionality and availability of the Web site. Information can be hard to find and some pages take a while to load so browsing through the site can be slow going. Like many airlines, online bookings do not show all possible destinations and itineraries and booking a flight through the reservation center costs CAD$30 per passenger, plus any additional taxes. Star Alliance partner airline award flights can be found and booked online but only for basic itineraries and for some Star Alliance airline bookings, members must complete the reservation by calling the Aeroplan service center within 24 hours; a call center booking fee will not be charged. Changes to award tickets once they are booked must be made through the member service center for a CAD$55 fee plus applicable taxes.

Requests for missing Air Canada flight mileage can be made online but requests for missing mileage on partner airlines must be made through the member service center. Mile redemptions for hotel and car rentals, activities and merchandise and donations can all be made online. Members can also buy and transfer miles online and update their address and profile information.

Some other points to note...

Aeroplan has a long list of partners who offer many opportunities for earning and redeeming miles. Being a Star Alliance member increases the number of worldwide flight destinations for members and many of the Star Alliance partner flights can be found and booked online. Aeroplan continues to offer threshold bonuses to elite members and elite members can choose from a list of benefits and decide which features are most valuable to them.
Aeroplan's fuel surcharges on award tickets continue to be unpopular and members have complained that a "free" ticket can cost hundreds of dollars. Aeroplan is following the recent trend of shortening mileage expiration policies but one year is one of the shortest spans around and adding a shelf life of seven years to miles earned will not be popular with active members wanting to save miles to spend in their golden years. While many airlines charge a booking fee for reservations made through the call center, Aeroplan's charge is higher than most airlines and partner airlines can be booked online, but not all itineraries are available and sometimes a call to the service center is required.

View Article  About the Lufthansa Miles & More Program

Outside of an inexplicable fondness for David Hasselhoff, Germans know quality. Witness the Lufthansa Miles & More program.

Lufthansa German Airlines launched its frequent flyer program in 1993, and since then, it's grown to over 7 million members, primarily because it's one of the most generous of European programs. And that's good, because it's the frequent flyer program of four European programs -- Lufthansa, Austrian Airlines Group (Austrian Airlines, Lauda Air and Tyrolean Airways), and LOT Polish Airlines.

About the program...

Juggernaut n (n) 1. An overwhelming, advancing force. 2. Lufthansa's Miles & More program.In the past four years, Miles & More has grown from the already large frequent flyer program of Lufthansa and Austrian Airlines to a loyalty program of gigantic proportions. Today, it is the exclusive program of Lufthansa, Austrian, Adria Airways, Air Dolomiti, Air One, Croatia Airlines, LOT Polish Airlines, and Swiss International Air Lines. Its membership has exploded.

Of course, not every member had a choice. Swiss TravelClub members, for instance, were simply integrated into the program this year.

But there have been relatively few complaints. With a huge partner list, generous elite benefits, and reasonable earning and redeeming levels, Miles & More may well be one of the best programs in Europe.

Earning capabilities

Miles & More is a Eurocentric program, and in keeping with the general trend on the continent, it tends to reward big spenders more generously than the budget-conscious. As a result, the best earning rates are reserved for those in higher classes of service. Business-class travel earns double miles, and first class earns triple miles on all international flights with Lufthansa or partner airlines.

Domestic and European mileage is earned in fixed amounts. On German domestic flights, you'll earn 125 miles in E, L, U and T classes; 500 miles in G, H, K, M, Q, S, V and W classes; or 750 miles in B and Y classes. Business class (C, D or Z) earns 1,500 miles. On cross-border flights you'll earn 125 miles in E, L, U and T classes; 750 miles in G, H, K, M, Q, S, V and W classes; and 1,250 miles in B and Y classes. Business class (C, D or Z) earns 2,000 miles.

Worldwide flights in economy earn a minimum of 500 miles, business class earns a minimum of 1,000 miles, and first earns a minimum of 1,500 miles.

Elite members get a few extra miles, but not as many as you might think. Frequent Travellers and Senators get a 25-percent mileage bonus, while HON Circle members earn a full 50-percent bonus. Compare those bonuses with those of Star Alliance partner United, which offers a 100-percent bonus to its top two elite levels.

Flights on Star Alliance carriers earn a minimum of 500 miles, and flights on other air partners earn a minimum of 125 miles.
Miles earned by flying count both for award redemption and elite status. But there are plenty of ways to earn regular old award miles while planted firmly on the ground.

Miles & More members can earn 500 miles per rental with car rental partners, or 500 miles per stay with most hotel partners.

Lufthansa also offers the Miles & More Visa card, which earns one mile for every Euro spent. Previously restricted to German customers, the card has since been introduced around the world, including in the U.S.

Members can also earn with other financial partners including Activest, Cortal Consors, DaimlerChrysler Bank, Deka Bank, Deutsche Bank, DWS Investments, FOCUS-MONEY, and Sparkassen-Finanzgruppe.

Other mileage-earning partners include Bang & Olufsen, Mercedes-Benz, Lufthansa WorldShop, Lufthansa Inflight Shopping, Lufthansa Party ServicePayback, T-Mobile and Alice, among others.

Award choices

Miles & More uses the Star Alliance award chart to set its flight levels. A transatlantic roundtrip from Europe to North America will run 60,000 miles in economy, 90,000 miles in business, and 140,000 miles in first. This is a huge advantage over similar awards on other carriers. American AAdvantage, for example, offers the same trip (its AAnytime Award) at 100,000, 180,000, and 250,000 miles, respectively.

Intracontinental European flights run 30,000 and 45,000 miles in economy and business classes. Europe to Southeast Asia awards run 80,000, 120,000 and 180,000 miles, respectively.

There are even select awards on Miles & More carriers that can be redeemed for less, with a few conditions. The "Fly Smart" awards, for instance, can be had at discounts of up to 46 percent when booked online.

Miles & More also offers upgrade awards on Star Allaince carriers: 10,000-15,000 miles within Europe, 35,000-50,000 miles from Europe to North America and 50,000 from Europe to Southeast Asia (65,000 for an upgrade from business to first). These are not "cheap." In fact, they're downright exorbitant when compared with other programs (American AAdvantage upgrades between the U.S. and Europe run between 10,000 and 25,000 miles).
Flight awards are, of course, just the beginning. At the Miles & More Web site, under fairly self-explanatory headings such as Miles & Travel, Miles & Event, Miles & Communication, Miles & Money and Miles & Shop, you'll find a truly diverse list of choices for burning those miles. In fact, Miles & More may well offer more potential redemption opportunities than any other airline program in the world.

Partnerships

In addition to the Star Alliance partners (Air Canada, Air New Zealand, ANA, Asiana, Austrian, bmi, LOT Polish, Lufthansa, SAS, Singapore, South African, Spanair, SWISS, TAP Portugal, THAI, United, US Airways and Varig), Miles & More airline partners include Aegean, Air China, Air India, Cimber Air, Cirrus Airlines, Condor, Jat Airways, Jet Airways, Luxair, Mexicana Airlines, Qatar Airways and Shanghai Airlines.

Hotel partners include Althoff Hotels & Residences, Barcelo Hotels & Resorts, Best Western, Golden Tulip Hotels, Hilton, Hyatt, Innside Premium Hotels, InterContinental, Jumeirah Hotels, Kempinski, Le Meridien, The Luxury Collection, Marriott, Movenpick, NH Hoteles, Orbis Hotels, Radisson, Raffles International, Ramada, Shangri-La Hotels, Starwod, The Leading Hotels of the World, and Worldhotels.

Financial partners include Activest, Deka Investment Funds and Deutsche Bank (these are only available to Miles & More members who have a German bank account).

Car rental partners include Avis, Hertz, Europcar and Sixt.

Their Elite Level!

Having been a Senator I'm sure i'm fine to comment on this! Miles & More has had to make a few changes recently. Nowhere have those changes been more pronounced than in its elite program. With the huge influx of new customers -- many of whom were used to rather different programs -- Miles & More retooled at both ends. Still, the perks for elite members remain some of the best in the industry. Indeed, some frequent flyers choose Miles & More simply for its elite program -- mileage earning and redemption is almost incidental.

Today, the program offers three elite levels: Frequent Traveller, Senator, and HON Circle.

Members need only 35,000 status miles in a year to earn Frequent Traveler status. Benefits include priority check-in, access to Business Lounges, use of the Business Class area at the gate, waitlist priority and a baggage allowance up to 40 kg. Award miles never expire, so long as you maintain your status, and Frequent Travellers earn a 25-percent bonus on Star Alliance flights. As with all other levels, Frequent Traveller status is good for a full two years.

A dedicated Frequent Traveller phone line is also available, as is a Frequent Traveller Visa card (in Germany), earning one mile per Euro spent.

For 130,000 miles in Germany or Austria, (100,000 miles in the rest of the world), you'll achieve Senator status. As a Senator, you can expect most of the same perks as a Frequent Traveller, with a few improvements. You'll get first-class check-in, and access to Senator and Star Alliance Gold Lounges. U.S.-based members enjoy complimentary access to United's Red Carpet Club.

Senators also receive a booking guarantee -- you'll be seated on a business-class flight in C class as late as 48 hours before departure (72 hours for Y class seats). Also expect top waitlist priority, preferential luggage handling, and to have your checked-baggage allowance increased by 20 kg or by one more piece.

On qualification or requalification, Senators receive two upgrade eVouchers. They may also redeem companion awards for 50-percent fewer miles.

A little short on your mileage balance? No problem. Senators can take out an advance of up to 50,000 miles.

Ready for the big time? For a mere 600,000 miles in two years, you can become a HON Circle member. The benefits include complimentary Senator status to a spouse or partner, limousine transfer service from the first-class terminal at Frankfurt, six upgrade eVouchers, up to a 100,000-mile advance, increased award availability, and more.

Rules Rules Rules!!!

Membership commences on enrollment with the opening of a personal mileage account by Lufthansa. Only one account per person may be opened. The mileage account and mileage balances are not transferable.

The availability of awards may vary depending on date, season and destination, and under certain circumstances awards may not be available.

If miles are not redeemed for an award within 36 months from date of credit to the mileage account, they expire at the end of the following quarter (Elite-level members are exempt from expiring miles).

Support

We've found Miles & More service personnel to be both courteous and efficient. Efficiency is to be expected from a German outfit, but the program deserves extra kudos for maintaining a high level of courtesy in the face of an exploding membership base.

Their site

Miles & More's Web presence has improved dramatically in the past few years. It's still a monster of a site, and probably could stand a little simplification, but navigation isn't all that difficult. You'll find all the online functions you'd expect from a global leader, and we were pleased to see that loading time has increased exponentially.

Plus features

Partners, partners, partners. Miles & More is simply brimming with them. Its core members, its Star Alliance partners, and its affiliated carriers cover the globe, and cover it well. Add to that the stunning number of travel, financial, and retail partners, and your earning and burning possibilities are nearly endless.

For elite members, Miles & More is a genuine value, and the fact that you get two years -- twice the time as any other carrier -- to re-qualify for those levels is unheard of.

Award levels are reasonable, and extremely competitive in an age of tight-fisted programs.

Negatives

Upgrades seem fairly hard to come by. Not only are elite members limited to a very few complimentary vouchers, but the mileage levels for upgrade awards are awfully steep.

And a mere 50-percent earning bonus for even the highest level elites? We thought Ebenezer Scrooge was English, not German.

View Article  About the Varig Smiles Program

As of December 2000, the Varig Smiles program maintained partnerships with 139 companies, including hotels, car rental agencies, restaurants, etc. All told, these partnerships earned revenues for Varig in excess of US$55.1 million in 2000, an increase of 37% over 1999 partnership revenues (US$40.1 million). This illustrates just how profitable frequent flyer programs can be for the airlines -- even relatively small airlines.

Something a little newer!

The current malaise in the airline industry is not limited to the United States. Witness Varig (Viacao Aerea Rio Grandense), Brazil's largest international carrier, which is struggling to emerge from bankruptcy. Just last month, in fact, creditors approved a bankruptcy reorganization plan that calls for the company to sell units to cut its debt. Varig is seeking buyers after Brazilian President Luiz Inacio Lula da Silva said the government would not bail out the 79-year-old carrier.

Then again, there is hope. Varig still owns a huge portion of the market, and its membership in the Star Alliance is a win-win for both the company and its customers. And Smiles, Varig's long-running frequent flyer program, continues to offer solid incentives to its members to keep flying.

Members can earn miles on Varig, Star Alliance, or non-alliance partner airlines. Generally, members earn one mile for each mile actually flown, with a 25-percent bonus for business class, and a 50-percent bonus in first class. Short hops earn a minimum of 500 miles. Accrual rates may vary by partner, and are subject to the rules of the partner's particular program.

In addition, Smiles boasts a huge complement of credit card partners in Brazil, Argentina, Paraguay, Uruguay, and Bolivia. Only a few are Varig-branded; most have independent programs with points that can converted into Smiles miles. Rates vary, but tend to hover around one point per U.S. dollar spent, with each point convertible into one mile.

Award choices..

 

All of Varig's awards are flight-related; i.e., members may only cash-in miles for flights or upgrades. Members will not, for example, find the kinds of car rental, hotel or merchandise awards common to other international programs (and gaining in popularity among U.S. programs).

Still, there is plenty of variety among the flight awards offered by Varig. For one thing, membership in the Star Alliance ensures that members can fly to nearly every corner of the globe. Even Varig itself has a very large route network, so chances are members need not even bother with partners.

Smiles awards are divided into two basic types: standard awards and "Any Day" awards. You guessed it: Any Day awards are free of blackout dates and capacity controls, but will significantly increase your mileage expenditure.

Standard awards are more or less in line with the industry average. Within Brazil, awards run between 20,000 and 40,000 per roundtrip, depending on class of service flown. From Brazil to the U.S., standard awards run 50,000, 75,000 and 100,000 miles for economy, business and first class, respectively. That's about dead center between American AAdvantage's off-peak and peak awards, and slightly more than LAN Pass' 70,000-km (43,495-mile) award.

Trips to Europe run from 70,000 to 130,000 miles, and to Asia, 90,000 to 150,000. Flying an Any Day award will effectively double those mileage requirements.

One-way awards are now available, but only within Brazil. They generally run slightly more than half of the standard awards.

Upgrades may be made from either full-fare economy or promotional economy to business class, or from business class to first. Depending on your class of service and length of flights, they'll run between 30,000 and 150,000 miles.

Partnerships

Varig is, of course, a member of the Star Alliance, which means optimum earning and burning opportunities on 18 different airlines, including such behemoths as United and Lufthansa. In addition, Varig is also partnered with Alitalia, Air China, Mexicana de Aviacion and Pluna.

Smiles boasts a large list of hotel partners: Tropical Hotels & Resorts Brasil (250-500 miles per stay); Atlantica Hotels (1 mile per dollar); Bourbon Hotels (1 mile per dollar); Golden Tulip Hotels (500 miles per stay); Grupo Posadas (250-500 miles per stay); Hilton (500 miles per stay); Hotels Deville (500 miles per stay); Priority Club (2.5 miles per dollar or 500 miles per stay); Maksoud Plaza (2 miles per dollar); Marriott (1-3 miles per dollar); New Age (500 miles per stay); Pacific International (500 miles per stay); Pestana (1 mile per dollar); Sol Melia (1 mile per stay); Worldhotels (500 miles per stay); Starwood (500 miles per stay); Summit (1,000 miles per stay); and Tulip Inns (250 miles per stay).

Rental car partners include Avis and Hertz, and generally give out between 250 and 500 miles per rental.

Smiles also offers a host of other mileage-earning partners, from telecommunications providers to magazines to restaurants and more. These include American Express Traveler's Cheques, americanas.com, Angeloni, Bomclube, Bradesco Capitalizacao, Claro, Conrad Punta Del Este Resort & Casino, Cotacao On Time, Fernandez Mera, Global Calling Card, Gradiente Cellular Travel, Guard One, IT Viagens de Incentivo, Loja Abril.com, Netflores, Petrobras Card, Pirelli, Programa Protest Premium, Santander Retirement Plan, Samsung, Sandrecar Ford, Satipel, Submarino.com, Skitotal, TIM, Unibanco Mais Milhas DI, Vacine, VARIG LOG, EF -- Education First, Experimento Courses, EUROPA Editors, HSM do Brasil, Newsweek International, O Estado de S. Paulo, Gestion Magazine, Espaco Marcos Guardabassi, Manekineko, Nakombi, Rubaiyat and Cabana Las Lilas, and Assurant Solutions.

Varig Smiles Elite Level Program

Varig Smiles offers a three-tiered elite program which fits a niche between the higher-threshold structure of competitors like Lan, and lower-threshold programs like TAM.

Members who manage to earn 20,000 flight miles or 25 segments in a year are entitled to Silver status. They may expect a 25-percent earning bonus, a 5,000-mile threshold bonus after reaching the Silver level, an additional 3,000-mile bonus upon each renewal, 10 kg. of excess baggage allowance for flights within South America, and Star Silver status with Star Alliance partners.

Members who fly 50,000 or 60 segments in a year get Gold status. Gold members earn a 50-percent earning bonus, a 7,500-mile threshold bonus (5,000 miles upon renewal), 20 kg. of extra baggage allowance, Executive Class check-in, access to Executive Class lounges, waiver of expedition fees, dedicated service desk, and Star Gold status with Star Alliance.

True road warriors who manage to rack up 100,000 flight miles or 100 segments in a year earn Diamond status. Diamond members get a full 100-percent earning bonus, a 10,000-mile threshold bonus (7,000 miles upon renewal), check-in at First Class counters, access to First Class lounges, guaranteed reservations, and staff meet-and-assist service at Guarulhos (Sao Paulo) and Galeao (Rio de Janeiro).

The Rules.

Smiles miles are valid for three years, and will expire on the anniversary of enrollment.

Should flown miles not post to an account, members must send in a copy of the ticket and the original boarding pass of the non credited flight.

Miles may not be transferred between accounts; however, awards may be issued in anyone's name.

Service and online site

Our own experience with Varig is limited. We have spoken with Varig personnel at many levels, and they have always been efficient and friendly.

On Epinions.com, Varig earns a fairly solid 2.5 out of five stars, and on the UK's dooyoo.com, a full three out of five stars. Keep in mind, of course, that online ratings tend to trend downward, as the bulk of the reviewers are upset passengers looking to punish the carrier for a bad experience.
Varig's Web site needs some work. While it's clear that much time and effort has been devoted to some nifty animations, these do little more than slow the loading time for most pages. Some links lead nowhere; others link to Portuguese-language pages.

Different browsers have varying levels of success. Safari, for example, doesn't seem to work with the Smiles award charts.

Awards can be booked online, which is a plus, but missing miles must be requested through the mail.

Some other points to note

Partnerships. Varig Smiles offers mileage-earning opportunities across the board, and Varig's membership in the Star Alliance puts the whole world within reach. The elite-level program offers fair thresholds, and a solid number of legitimately valuable perks.

Varig needs to cut down on the online tricks, and get on with the treats. Waiting for a spiffy animated map to load is frustrating when some basic frequent flyer functions are missing.

Award levels are acceptable, but it would be nice to see Smiles leverage its many partnerships into a greater variety of awards.
View Article  About the Virgin Atlantic Flying Club Program

Virgin Atlantic is, by almost any standard, an excellent airline and most flyers who have shared the "Virgin experience" have been consistently satisfied. Conde Nast has rated it number two in the world (behind Singapore, owner of 49 percent of Virgin's stock).

And Flying Club is an excellent program. A recent alliance with Delta Air Lines, a determined effort to streamline its elite-level program and a steady focus on customer care have helped the program do what all loyalty programs should do; create loyalty.

Something more recent..

Hardly the kind of greeting you'd expect from an airline Web site, but then again, Virgin Atlantic is no ordinary airline.

The always-innovative, often-cheeky brainchild of Sir Richard Branson has become an international favorite in its 22 years. Certainly, there have been some stumbles. Mouth-shaped urinals didn't exactly fly, and changing tables on some planes had to be removed (they were being used by some customers for decidedly "un-virgin" like activities).

But Branson and his baby have always been about pushing the envelope.

Virgin's flying club loyalty program seems to be as well-liked as the airline itself. We have rarely, if ever, received such near-universal praise from members of any program. It seems that somehow, flying club has managed to offer all the benefits that its leviathan rivals do, while maintaining a irreverent but customer-centric feel.

Earning earning EARRRRNING!

Timing is everything.

Before now, a full explanation of Virgin's earning structure would have required the caveat that frugal flyers in discounted economy couldn't earn miles.

Not so anymore. Among a number of changes effective March 1, even struggling magazine editors can earn 50 percent of miles flown in the cheapest seats.

Of course, to the American pallet, that might not be ideal; after all, every major U.S. program offers 100 percent of miles flown in discount economy. But when you consider that many international airlines don't give any miles for discount economy, and that Virgin's competitor British Airways only doles out 25 percent of miles flown in the cheap seats, a 50 percent earn rate is at least understandable. Other economy fares earn a full 100 percent of miles flown. Premium Economy class will net 150 percent, and you snobs in Upper Class can bank on a full 200-percent bonus.

Earning ratios on partner airlines vary, but flying club members will generally earn about 100 percent in economy class and from 150 to 200 percent in business or first class.

Virgin also now offers two credit cards exclusive to flying club members in the UK. One earns one mile per pound spent, and the other, two miles. We'll let you guess which one has no annual fee.

Where can u go with your miles?

Flying club offers a plethora of award choices, from free flights to space flights, but let's start with the basics.

Regular flight award levels are more or less in line with those of other programs. A flight from New York to London, for example, runs 45,000 miles in Economy, 67,500 miles in Premium Economy, and 90,000 miles in Upper Class.

A UK-Tokyo flight will run 60,000, 80,000, or 100,000 miles in those respective classes of service.

In the interests of full disclosure, it should be pointed out that many of the flight award levels have increased as of this month. For some members, that seems to be a deal-breaker. And it's generally true that award levels are lower on other airlines. For example, an economy-class award from New York to London on American is just 40,000 miles (off-peak).

Upgrades will run between 20,000 and 120,000 miles, depending on the desired class of service and the destination. Upgrade award levels are not part of the recent changes.

Flying club also allows members to combine miles with cash for selected award destinations.

You can also redeem your miles for hotel stays with many of flying club's partners. Hotel rewards range from 30,000 to 255,000, depending on your taste.

Car rental awards can be had for between 12,500 and 55,000 miles; chauffer service to the airport, for 10,000 miles.

The Virgin group itself offers a number of miscellaneous award options, including balloon trips and wines. Most recently, members have been offered the option of redeeming 2 million miles for flights into sub-orbital space with Virgin Galactic.

And there are plenty of other options. Award choices are one area where flying club really outshines the competition.

Their elite program..

Status is determined not by how many miles you travel, but by how many times you step aboard a Virgin Atlantic (or participating partner's) aircraft. The number of tier points you earn is determined based on the airline and type of fare. For instance, a one-way Upper Class flight on any route other than London-Sydney earns five tier points. That Australian trip will net eight. Generally, a one-way Economy-class flight will earn two tier points.

To reach Silver level you'll need 15 tier points in a 12-month period; and you'll need to earn 10 points within the next 12 months to retain that status. Gold level requires 40 points; 30 to retain that status.

Members can also earn tier points with partner airlines, though the amount will vary depending on the partner and length of the flight.

Silver level offers Premium economy check-in, discounted parking at Heathrow and Gatwick, four complimentary single First Class upgrade vouchers for Gatwick Express and Heathrow Express (two for each service), priority waitlisting, free membership in Flying Club Global Assistance and a dedicated helpline within the UK. Also, as of March 1, Silver members will net a tidy 25-percent bonus on miles flown.

Jump to Gold and you'll receive Upper Class check-in, access to Virgin Clubhouses, further discounts on parking at Heathrow and Gatwick and an extra 50 percent of miles flown. Other benefits include priority boarding and baggage handling; an extra baggage allowance; 10 complimentary single first-class upgrade vouchers for Gatwick Express and Heathrow Express; one complimentary companion reward ticket on any Virgin Atlantic flight in any class when you renew your Gold membership; a guaranteed economy seat on any Virgin flight, provided a full-fare ticket is purchased at least three days prior; fast track through security and immigration; a supplementary Silver card to give to a family member in order to pool miles; and a Family Account, enabling up to six members of your household to earn miles on qualifying flights.

Rules

Flying club members must be at least 12 years old, but beyond that, membership appears to be available to anyone. Miles expire within three years of being earned, unless some sort of earning or redemption activity occurs, after which the three-year countdown begins again. Details of miles earned will appear in your account within 60 days of activity. Miles cannot be earned on award or reduced-rate tickets.

Rewards booked later than 21 days in advance and any date changes are subject to a handling charge of US$50. If reward travel is cancelled up to seven days before travel, a handling charge will be assessed, and only 75 percent of miles will be refunded. No miles will be refunded for cancellations less than seven days prior to travel.

Service and support

Flying club members -- particularly elite-level members -- are almost unanimous in their approval of Virgin service. Last year's 8.54 value vote in the Freddie Awards indicates that the program's emphasis on service is clearly working.

Though it's not an "official" policy, we note that flying club can be quite flexible when it comes to meeting the needs of elite members, and have plenty of anecdotal evidence from members to back that up.

Online services..

A drop-down box at the top of each page as well as links on the page itself take you to program information, earning rules, elite-level information, an FAQ, and terms and conditions. Partners are listed by category, and live links to partner sites are provided.

Online redemption is available -- simply plug in your desired dates of travel, along with origin and destination. Offers are clearly listed under the "Special Offers" link.

Other important points to note

Flying club may well be one of the best frequent flyer programs in the industry today. It is not all things to all people -- reduced mileage earning on discount economy is simply taboo for some -- but then again, it doesn't pretend to be.

Award levels are competitive, and award choices are wide. Elite perks with flying club are some of the most generous in the industry. Virgin airport lounges are consistently rated among the world's best.

Flying club's recent increases in award levels, while understandable, are nonetheless a minus for many members, and something that should at least be considered by potential members.

Some sort of tie-up with a major alliance would be beneficial, but only if such a partnership did not unduly restrict Virgin's uniqueness. It would be a shame if, in the interests of uniformity, an alliance-bound flying club suddenly became a "typical" program.

 

PS - I love the amount of miles they offer for car rentals - ie 20 car rentals with Hertz = 1 free flight from PERTH (Western Australia) to QUEENSTOWN (South Island, New Zealand)... beat that!

View Article  About the Mexicana Frecuenta Program

The program essentially is for those who fly south of the border from time to time or who are resident in South America. Those who fly frequently would be better advised to concentrate their efforts with an American perk-laden program. Nevertheless, Mexicana Frecuenta is a program to be reckoned with and has kept abreast of changes over the years, most recently getting rid of its expiring kilometers policy. Being the other half of the Mexican duopoly, the program could have been accused of being more worried about its domestic competition as opposed to its global competition, but it’s alliances should give the program a more global perspective. Mexicana award levels are low, making them fairly easy to reach. The enrollment bonus is very generous and makes Mexicana an enticing choice for beginners.

Although, I was a Star Alliance Gold Member of them for 2 years... and was a great program, whilst they were part of the Star Alliance - alas no more!

Ability to earn..

Not all fares earn miles with Frecuenta. Coach fares in R, I, N, T, O, X, YP, YC, PE and PV earn nothing, for example. Other coach fares earn 100 percent of miles flown, with a 625-mile minimum for short hops.

Business class (Clase Ejecutiva) earns a 25-percent bonus within Mexico, and a 50-percent bonus on international flights.

Earning on Frecuenta partner airlines is roughly the same, though a few airlines offer lower minimums (American gives 500 miles, for example), and some that offer first-class cabins allow for a higher class-of-service bonus.

Frecuenta also offers two co-branded credit cards. The Santander-Mexicana card offers 1 mile per U.S. dollar, or its equivalent in pesos, with 3 miles per dollar spent on Mexicana purchases, and 5 miles per dollar on purchases for entertainment, such as shows, movies, etc.

In addition, the Mexicana Visa Platinum card offers 1 mile per dollar, and 2 miles on Mexicana purchases, but comes with a host of benefits, including a free companion ticket on first use and 2,000 anniversary miles. The Visa Platinum is only available to U.S. residents.

Members may also purchase miles in 1,000-mile increments, for US$16 plus tax.

Then, of course, there are a number of partner companies with their own loyalty currencies which may be transferred into Frecuenta Miles. Fiesta Rewards points, for example, transfer to miles at a rate of 1,000 points per 625 miles.

Award choices...

Awards with Frecuenta are limited to flights and upgrades, which is not terribly unusual in the Western Hemisphere. The heavy emphasis on merchandise and "experience" awards so prevalent in Asia and Europe has yet to catch on here.

Frecuenta's award levels are quite reasonable: a coach-class roundtrip within Mexico, for instance, runs just 20,000 miles -- 40,000 in business class.

Trips between Mexico and the U.S. are 30,000 and 60,000 miles, respectively. Frecuenta's most "expensive" award -- from Canada to Argentina in business class -- runs 180,000 miles.

One-way upgrades run between 5,000 and 30,000 miles, depending on the route.

Partnerships.... plenty of Mexican and South American partners... not much for us out of those areas... compared to other programs...

Here's where things get iffy. Mexicana was, for some time, a proud member of the Star Alliance. That has changed. The carrier unceremoniously left the alliance when it decided to teminate its code-sharing partnership with United, one of the major partners of the Star Alliance. While Mexicana indicated at the time (2003) it was seeking a new business strategy including a future partnership with another carrier, the company has yet to establish what that strategy is. The company, which is owned by the Mexican government, has been unsuccessful in finding a buyer, and with new low-fare entrants into the Mexican market, a potential merger with AeroMexico might be on the horizon. But that is only speculation.

Curiously, Mexicana remains in a non-alliance partnership with many of the Star members, including Air New Zealand, Asiana, LOT Polish, Lufthansa, SAS, Singapore and Varig. Air Canada did cut its ties with the Mexican carrier, though, after the fallout with United.

Other airline partners include Aeromar, Aeromexico, Iberia, and LAN.

Car rental partners are Avis and Hertz.

Most major North American hotels are represented, including Hilton, Hyatt, Marriott, InterContinental, Radisson and Starwood. Also included are Camino Real, Fiesta Americana, Brisas, Lucerna, Mansion Real, and Sol Melia.

Other mileage-earning partners include GlobalOne, Grupo BGM, Hugo Boss, and Puntos Club.

Elite program

I used to be a black card holder... no more!

Frecuenta's elite-level program is divided into three tiers: Executive, Elite and Infinite.

Members who earn 25,000 miles or make 40 one-way segments in a year achieve Executive level, which comes with a 25-percent earning bonus; upgrades to Executive class with a companion flying in the same class and itinerary, on flights operated by Mexicana classes Y, B, M up to 48 hours in advance of flight departure; personal access to Mexicana Executive Lounges; priority boarding; and priority standby and reservations.

For 40,000 miles or 60 segments in a year, members attain Elite status, which comes with all the benefits of Executive, plus a 50-percent earning bonus; upgrades within five days of departure; upgrades for a companion in Tourist class up to one hour before departure; access to Executive Lounges with a companion; extra luggage allowance of 20 kg.; priority baggage handling, use of the Business Center in Mexico City; and a dedicated service desk.

Mexicana's top tier, Infinite, is reserved for those who rack up 50,000 miles or 80 segments in a year. Infinite members get a 75-percent bonus, unlimited upgrades with a companion; access with two companions to Executive Lounges; access to American Airlines Admirals Club and Iberia's VIP lounges; and waiver of change fees on full-fare tickets.

Rules

Technically, Frecuenta miles do not expire. Nevertheless, accounts can be unilaterally cleared by Mexicana in the absence of any activity within three years.

Awards may be issued in anyone's name, but once issued are not transferable.

Retroactive credit for miles earned before enrollment is no longer allowed. Members have six months to claim missing miles

Never had any of my miles expire yet..... after 8 years...

Service and support.

While Mexicana's crews and ground staff consistently rate highly with members, there seems to be some confusion on the frequent flyer front. Not a few members have told us that once a question or redemption issue becomes complicated (which, in frequent flyer land, is often), help-desk staff often provide contradictory answers or seem uninformed.

Website - what a joke!

Mexicana's Web site is, well, atrocious.

It's slow, confused, and severely lacking in functions like online award booking and missing mileage requests.

Of course, during the time we composed this review, it was also simply down half the time. That may be an indication that it is undergoing some improvements. But at present? Yikes.

Final bits..

Mexicana has a generous earning structure, plenty of valuable partners of all kinds, and a reputation for great service at the airport and in the air. The award selection, while limited, is nonetheless reasonable in both "cost" and reach.

That Web site. In fairness, we should point out that rival Aeromexico's site is not much better, but please, somebody...fix that thing

View Article  About the United Mileage Plus Program

United launched Mileage Plus just six days after its forerunner, AAdvantage, and is the second largest program with over 50 million members. United alone flies to more than 200 domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. and when you add in the flight routes of Star Alliance member carriers, Mileage Plus members have access to an additional 855 destinations in 155 countries worldwide.

United Mileage Plus is the second-oldest frequent flyer program in the industry, having launched on May 7, 1981, exactly 144 hours after American AAdvantage went live. Its membership is estimated at 40 million plus -- slightly more than the combined populations of New York and Texas (what an interesting combination that would be). And with the "B-word" looming in the background like an overzealous proctologist, many of those 40 million members are running scared.

Is that fear well-founded? Perhaps. But keeping just a portion of Mileage Plus members happy and loyal will go a long way toward saving United Airlines.

And some more news...

Mileage Plus members earn one mile per actual mile flown in coach and discount business class, with a minimum of 500 miles for short hops. Business-class travelers can count on an additional 25 percent of miles flown, and first-class passengers net an additional 50 percent. This is identical to class-of-service bonuses on American and Delta. Northwest and Continental, however, offer a 50-percent bonus in both business and first class.

Mileage Plus also offers a host of co-branded credit cards worldwide (at least 16 at last count) that provide a wide variety of earning options. Domestically, the Mileage Plus Visa and the Mileage Plus Check Card issued by Chase offer at least five different ways to earn miles, and come with some of the richest enrollment bonuses in the industry (21,000 bonus miles, for example, after you spend $250 with the basic Mileage Plus Visa).

With the Mileage Plus Visa, you will earn one mile per dollar spent, the annual $60 fee is waived for the first year, and you’ll gain access to the Mileage Plus Choices program, which offers additional redemption opportunities. With the Mileage Plus Visa Check Card, you will earn 2,500 bonus miles after your first purchase and one mile per $2 spent. The card comes with a $25 annual fee. Sign up for the Mileage Plus Platinum Class Visa Signature Card and you’ll earn 20,000 bonus miles after your first purchase, double miles on United and Star Alliance ticket purchases, up to 15,000 Elite Qualifying Miles, a companion ticket on your account anniversary and Mileage Plus Choices benefits.

Cardmembers can use Choices to redeem for any open seat on any available flight booked on united.com with no capacity restrictions or blackout dates; any hotel stay or car rental booked on united.com; Economy Plus Access; or Elite Qualifying Miles/Segments. Unlike Saver or Standard Awards that have set redemption amounts, the amount of miles cardmembers redeem is based on the price of the ticket. For example, cardmembers can purchase a $129 ticket from united.com using their Mileage Plus Visa card and redeem 12,900 miles for a $129 Visa statement credit. Cardmembers can also redeem miles for less than the full amount of the ticket with a minimum of 10,000 miles.
 
Award choices...

Mileage Plus offers a refreshingly simple array of award choices -- Standard awards, Saver awards and Upgrades. And until recently, short-haul trips (750 miles or less) could be had for just 15,000 miles. That limited-time offer ended in December, but don't be surprised if you see it again. We’ve seen it before and Our Amazing Crystal Ball of Fearless Prognostication tells us that it's too much of a win-win proposition to disappear forever.

Saver awards let you enjoy free travel sooner, as they can be had for the fewest miles. Of course, the flip side of "fewest" miles is that these awards come with the most restrictions, including capacity controls. A basic domestic coach ticket is available for 25,000 miles (relatively standard within the United States), and awards to Europe (50,000 miles) and Asia (80,000 miles) are roughly the same as on other large domestic carriers.

Standard awards offer the flexibility to fly any time seats are available for the flight and cabin of service requested. Blackout dates and capacity control restrictions do not apply. Again, Mileage Plus is within the big-carrier ballpark with its award levels here. Its coach-class ticket to Europe, for example, is 100,000 miles. But if you're just looking for an on-the-spot domestic economy trip, you're looking at about 50,000 miles – twice as many miles as a Saver award.

Upgrades on United tend to be more "expensive" in terms of miles than some other carriers. For example, a basic upgrade from full-fare economy to the next class of service will run you 8,000 miles domestically. On rival American, that same upgrade is just 5,000 miles.

But then again, in an era where smaller commuter jets without premium classes of service are most common domestically, there aren't always many opportunities to upgrade domestically.

Now that you've thought about awards... you'll need to earn some miles to get there, don't forget you can get on your way with these exclusive discounted deals I have got from ebookers.com (part of Travelport in the USA), you will struggle to find cheaper:

 

 

The KING of partnerships... United Mileage Plus

United, of course, is the cornerstone of the Star Alliance network, the 22-member flying behemoth which gives innumerable codesharing and award redemption options to its customers. As a Mileage Plus member, you can earn and redeem miles on all Star Alliance members.

Non-Star Alliance partners include, at present, Air One, Aloha Airlines, Emirates, Island Air, Qatar, TACA Airlines and TAM. Hotel partners include just about every major program: Choice Hotels, Hilton, Hyatt, InterContinental Hotels Group, Marriott, New Otani Hotels, Omni Hotels, Preferred Hotels, Shangri-La Hotels, Starwood, and Wyndham, among others. Earning varies by hotel, but a common offer is one mile per dollar spent or 500 miles per stay.

Rental car partners include all the biggies: Alamo, Avis, Budget, Dollar, Hertz, National, Sixt and Thrifty. Members can earn between fifty miles per day and 300 or 500 miles per rental.

Telecommunication partners are Mileage Plus Wireless, Network Solutions and T Mobile Hot Spot. Members can earn up to 5,000 miles for new or a renewed wireless service contract.

TD Ameritrade, Awards for Mortgage and Real Estate, Chase, E-Loan, Easy Miles, Fidelity Investments, Lending Tree and Sentry Insurance are the financial services partners.

Just a few of the retail partners include FTD.com, Neiman Marcus, Netflix, Safeway and Butterfield Blooms. The Mileage Plus Mall offers over 150 retailers with whom you can earn miles, such as Gap, J.Crew and Zappos.com. Mileage Plus Dining by Rewards Network features thousands of restaurants across the U.S. where members can earn up to 10 miles per dollar spent. Vacation partners are United Vacations and members can earn up to 1,000 bonus miles with every vacation package booked online.

United's Elite level program - not bad if you fly United metal lots and/or LH to North America to Europe...

Like most programs, United Mileage Plus breaks its elite program into three levels: Premier, Premier Executive and 1K. Regardless of level, all elite members get a few fairly valuable benefits. First, any mileage-earning caps on a Mileage Plus Visa card are waived. In addition, elite members earn four 500-mile E-Upgrades valid for travel within the Americas for every 10,000 paid miles flown. And elite members are exempt from the recent baggage policy change that will require passengers to pay $25 to check a second bag, beginning May 5, 2008.

Twenty-five thousand elite-qualifying miles (EQMs) or 30 qualifying segments in a calendar year will earn Premier status, which, among other goodies, comes with a 25-percent earning bonus. Premier members can also expect premier reservations, discounted Red Carpet Club membership ($400.00), priority check-in, priority boarding, premier seating and Economy Plus (Y, B or M-class fares get you access to a little more leg room). Premier members are also recognized as Star Alliance Silver members and can expect a priority reservations waitlist and priority standby at the airport for any Star Alliance flight.

Premier Executive status is achieved once a member has flown 50,000 miles or 60 segments in a calendar year. Premier Execs earn a 100 percent mileage bonus, though specific services on United remain the same for Premier Executive members as for Premier members. Premier Execs receive an exclusive reservation line and discounted Red Carpet Club lounge membership of $350.00.

The Star Alliance recognizes Premier Execs as Gold-level, the benefits of which are generally the same as Silver status, with the addition of priority airport check-in, priority baggage allowance and priority boarding. Premier Execs also have access to Star Alliance lounges when traveling on qualifying international itineraries.

If you fly 100,000 miles or 100 paid segments on United in a calendar year, you attain 1K status. Elite 1K members receive a 100-percent bonus on miles flown, Red Carpet Club discount ($300), Star Alliance Gold benefits and access to an exclusive inventory of United Economy Saver Award seats reserved solely for 1Ks. 1Ks also receive guaranteed reservations, even on sold-out flights, on all United flights for themselves and a companion, as well as standby priority. And 1K members will be placed ahead of Premier Executive and Premier members for upgrades at the gate.

Members who fly a million miles will receive lifetime Premier Executive status, two annual confirmed regional upgrades and three one-class, one-way systemwide upgrades.

Rules.. ruless..... rules!

Mileage Plus miles do not expire, so long as the member engages in account activity within 18 months after the miles are earned. At United, "account activity" means either earning or burning miles.

Awards may be issued in anyone's name, but pooling of accounts is not permitted, except through the "Transfer Miles" program. Members may transfer up to 15,000 miles, and no less than 5,000 miles, to another member's account at a cost of 1 cent per mile, for a processing fee of $35.

Members may also purchase miles for themselves or another member, in increments of 1,000, up to 60,000 miles per year. Miles cost $0.0275 per mile for purchases of 5,000 miles or less and $0.0250 per mile for purchases of more than 5,000 miles. Mile purchases incur a 7.5 percent tax and a $35 processing fee per transaction

Serivce?

Our own experience with Mileage Plus has been almost universally positive, and we note with pleasure that other members seem quite satisfied with the service they've received. Members can contact the Mileage Plus service center via email anytime or by phone between 7am and 12am (ET), seven days a week.

Online!

United's is a well-organized, easy-to-navigate gem of a site. You may join Mileage Plus online, and there's plenty of program information available, including a downloadable member's guide, and all rules and conditions are on a single page.

The pages are simply loaded with contact information - email addresses, phone numbers, mailing information - so much, in fact, that United has clearly separated itself from its competition in this regard.

Promotions are listed on their own page, and are broken down by type. Members may also manage accounts online, view balances and activity over the past year, and update profiles, all in real-time.

Members can also go online to claim missing credit for United travel (extensive information on claiming credit with a partner is also provided) and can book award travel with the click of a mouse.

Some other points...

Like most large programs, Mileage Plus has something for everyone. For frugal bargain hunters, there are plenty of award options that can be obtained in a relatively short amount of time. For battle-tested road warriors, there are plenty of elite perks. Mileage Plus Visa cardholders can redeem miles through the innovative Choices program and bypass capacity controls and blackout dates and in some cases, redeem fewer miles for a ticket.
Non-elite members are grumbling about United's new $25 charge for a second checked bag on flights within the U.S. and to or from Canada, San Juan, Puerto Rico and St. Thomas. And unlike Dividend Miles and AAdvantage, Mileage Plus does not offer off-peak travel awards for fewer miles.

View Article  About the Air New Zealand Air Points Program

The Times They Are A-Changing -- In the past two years, industry watchers have noted that more and more frequent flyer programs are interested in tying their benefits to revenue spent - in 2003, for example, Delta SkyMiles caused an uproar by limiting elite-qualifying miles on cheap fares.

Way down under in New Zealand, one program has finally taken the leap. Effective Nov. 16, Air New Zealand's Airpoints program will change completely to reflect a new emphasis on money spent, not miles flown.

Points are out, and dollars are in.

Gone are the days of points and class-of-service bonuses. Airpoints' formerly complex system of awarding various fractions of a point for various fares are no more.

Instead, beginning this month, members will be awarded one "Airpoints Dollar" for every New Zealand dollar they spend on airfare. (A similar system will be set up for Australian customers to reflect the value of the Australian dollar.) A one-way Smart Saver fare between Auckland and Wellington costing $81, for example, will earn 81 Airpoints dollars.

Existing Airpoints balances will be converted to Airpoints Dollars, at a rate of 75 Airpoints to 1 Airpoints Dollar. A converter is available on ANZ's Web site to make the math easier for existing customers and liberal arts majors.

And a more recent review...

Thus far, member reaction to the change has been cautiously optimistic. One of the concerns is the apparent lack of promotional bonuses in the future - after all, if Airpoints Dollars are more or less equivalent to real dollars, it's less likely that the program will shell them out as easily as they had points.

That said, Airpoints continues its partnership with numerous credit card partners, and while the details have not yet been worked out, one can safely assume that earning will simply become reflective of the 75-to-one points-to-dollar conversion. In other words, if a card currently earns one Airpoint per dollar spent, it will soon earn 1.3 Airpoints "cents," instead.

Award choices...

Under the new system, Airpoints Dollars can simply be used like cash to pay for seats. And this is where the real benefit of the new system kicks in - any seat, on any flight, at any time can be purchased with Airpoints Dollars.

Capacity controls are gone.

Blackout dates are gone.

If there's a seat, and you have enough Airpoints Dollars to pay for it, it's yours.

New award charts, outlining both ANZ and Star Alliance award requirements, have been available on the Web site for weeks now.

The general thinking is that while some routes will "cost" more than before, the most popular routes will actually drop significantly. For example, Airpoints members can use their Airpoints Dollars to go from Auckland to San Francisco for 560 dollars in coach, 1,260 in business, and 1,600 in first.

But that's not all.

Airpoints has made some other changes to the award system, most of which have been met with acclaim.

One-way awards will now be available and "top-ups" - the purchase of up to 20 percent of the points needed to redeem an award - will be eliminated.

Upgrades will become confirmable on Tasman Fully Flexi and Pacific Fully Flexi fares, or on full price economy-class or business-class long-haul fares. For instance, an upgrade to London (standby only) is 30,000 points under the old system. Under the new system, not only will that upgrade be confirmable, but its "cost" won't go up (30,000 divided by 75 gives you 400 - the new "dollar" amount).

Members will still have the opportunity to spend Airpoints Dollars on retail awards, but beginning Nov. 16, wine rewards and Holiday Passes will no longer be available.

Partnerships..

 

To start with, there are the 14 other airlines of the Star Alliance network, offering Airpoints members more than 680 destinations in 132 countries - effectively creating earning and redemption opportunities in every corner of the globe. In addition, ANZ is allied with Mexicana and Virgin Atlantic.

Hotel partners include Accor, Mercure, Novotel, Sofitel, All Seasons, Carlton, Grand Hotels International, Chancellor, Hilton, InterContinental (Priority Club), Millenium & Copthorne and Kingsgate, Mirvac, Marriott, Pan Pacific, Starwood and Thistle.

Until the end of the year, members can transfer American Express Membership Rewards points into ANZ currency. This particular partnership ends on Dec. 15, but the overall AMEX presence is not disappearing. In fact, the Global Plus American Express Card from the Bank of New Zealand has just recently been launched.

ASB BANK True Rewards, the Bank of New Zealand Gold Card, Diners Club NZ, GlobalPlus Gold, Westpac New Zealand (Classsic and Gold), and Wrightson Rewards cards all offer currencies that can be converted to Airpoints.

Car rental partners include Avis, Budget, Hertz and Maui & Britz Campervans.

Other partners include GlobalPlus Home Loans, Travelex, New Zealand's Leading Attractions, Rest Assured Worlwide Travel Insurance, and Telecom New Zealand.

And their tough elite level program... bah!

Airpoints offers three levels of elite status: Airpoints Silver, Airpoints Gold and Airpoints Gold Elite. Until Nov. 16, those levels are attainable by earning 100, 200 and 300 status credits, respectively.

Under the new Dollar system, instead of status credits, tier status will be based on Airpoints Dollars earned over a 12-month period. Earn 450 Airpoints Dollars for Silver, 900 for Gold, and 1,500 for Gold Elite (at least 900 of which have to be earned through travel on Air New Zealand ticketed and operated flights).

Current elite members need not worry about the transition: The first time status is reviewed under the new rules (between November 2004 and December 2005) ANZ will be using both the old and new criteria, and use whichever gives its members the highest status.

Silver status offers a one-time lounge pass for any of the Auckland, Wellington, Christchurch or Dunedin Koru Club Lounges, or any of the ANZ-operated international lounges; one complimentary, one class, single sector upgrade from Pacific Class to business; and priority waitlisting. Silver status with Airpoints also comes with Silver status within the Star Alliance.

Gold members get all the benefits of Silver, with a few modifications and additions. Lounge privileges include full access to Koru Club Lounges within New Zealand, and to all ANZ international lounges, and entrance for one guest (subject to space) on the day of travel on Star Alliance-ticketed and operated flights. Access is also available for a member and one traveling companion to Star Alliance Gold Lounges, when departing on any Star Alliance carrier-operated flight.

Gold members also receive two complimentary, single sector, one class upgrades for international travel on ANZ; and one hotel/rental car voucher for either a complimentary room or car upgrade. Gold members are entitled to check-in at the Star Alliance Gold counter; priority boarding; and priority baggage handling.

Regardless of your class of travel, priority boarding is offered to Star Alliance Gold members and an extra 20kg more than the standard baggage allowance.

Gold Elite members claim additional benefits, including the opportunity to "gift" rewards to two nominated friends or family members each year; access for five guests (subject to space) at Koru Club Lounges, and at all ANZ-operated international lounges; priority check-in, and five complimentary Koru Club valet parking vouchers.

Rules.... u gotta pay to be a member if u don't fly!

Airpoints does require a membership fee, which we frown upon (though such fees are not unheard of in that part of the world; Qantas Frequent Flyer, for example, charges a fee to its Australian members). Airpoints members who have not flown on a paid ANZ flight for 12 months will be charged an annual fee of $30 in 2005. If members choose to pay online and receive Airpoints communications online, the fee will be discounted to $20.

Both Airpoints and Airpoints Dollars have a four to five-year expiration period.

Service - can't beat em in NZ!

We've had good luck with our interactions with Airpoints personnel - though our tricky quality-control type calls to the service center may not be an accurate reflection of the kind of service everyday flyers receive.

To that end, it should be mentioned that ANZ and Airpoints consistently win praise for customer service. The program's apparent exclusion from Freddie Award contention is due only to its relatively small size, not a lack of enthusiasm from members.

Online...

Online features allow members to check their balances, use the award calculator, change their profiles and change their passwords. Beginning this month, members will also be able to track account activity.

Online award booking has been added, and is something to look into if you want to avoid service fees. A new Service Centre booking fee of $15 per one-way domestic flight award, and $25 for international awards, kicks in on Nov. 16.

So.... what other things?

No capacity controls, no blackout dates, same-day awards if available - can you beat that? We applaud Airpoints' decision to move in this bold new direction, and are eager to see customer reaction once the new system has been in place for a while

We don't like expiring miles, points or dollars. Never have. 'Nuff said.

We're also disappointed that certain discounted fares are not eligible to earn Airpoints Dollars, even at a reduced rate. Not everyone can afford expensive seats, and since today's penny-pincher may become tomorrow's high-roller, it couldn't hurt to gain their loyalty now

View Article  About the Qantas Frequent Flyer Program

Qantas could be described as leader of the pack in the land down under. Bear in mind, however, that British Airways does have a financial stake in the airline, so it is likely that wherever BA goes, Qantas will probably follow. A member of the oneworld alliance, Qantas has been proactively scouting out partners as diverse as mortgage companies to add to its partner list. It was also one of the first airline programs to allow members to book award travel online.

Frequent Flyer members can now look forward to increased convenience, expanded earning potential and fewer restrictions. With 18 airlines, 43 hotels, four rental car companies, six charge cards, a phone card company, an insurance company and even a wine club comprising its partner list, one might say Qanta-ty prevails at Qantas. The program boasts over 2.4 million members.

Some more recent news...

All is not necessarily well in the land of the kangaroo and koala. In May, Qantas Airlines instituted some major changes to its Frequent Flyer program that have members fuming.

The 4.1 million members of the airline's loyalty program were notified late in 2004 of program changes that have been described as a "spit in the face" by the Australian Consumers Association.

The changes included some reductions on points required for short-haul flights, but also included increases on long-haul award travel, as well as restrictions on upgrades.

Qantas attempted to take some of the sting out of the changes by announcing some positive changes to the program. For example, members may now transfer a minimum of 5,000 and a maximum of 100,000 points to an eligible family member once every 12 months. Members may also "top-off" their accounts by purchasing a minimum of 500 and a maximum of 20,000 points in order to achieve desired award levels.

Even with the good news, Frequent Flyers were not happy. But then, now that British Airways has left Qantas more or less in command of loyalty-program airspace in Australia, what choice is there?

Earning ability...

Frequent Flyer accrual is based on a point system, and points vary significantly according to country, partner participation and travel-class bookings.

Basic earning on Qantas is one point per mile (1.609km) flown on eligible flights with Qantas, oneworld alliance airlines and partner airlines. There is a 25 and 50-percent class-of-service earning bonus for Business and First Class, respectively. Qantas offers a minimum of 1,000 points on short-hops (less on some partner short-hops).

Frequent Flyer points may not be earned on some fare types, or on some oneworld alliance or partner airline flights. Points cannot be earned on flights operated by Australian Airlines, even when a Qantas flight number is entered on your tickets. Flights in discount economy of some partner airlines earn just .25 points per mile. ..

Members may also earn "Status Credits" by flying, which count toward elite status. The amount of credits can vary between 30 and 360, depending on distance and class of service flown. For every 450 Status Credits which is ok, earned, Qantas awards a loyalty bonus of 5,000 Frequent Flyer points. This is a recent change -- loyalty bonuses were previously doled out in the form of upgrade credits.

Qantas also offers three co-branded credit cards, each of which offer one point per dollar spent. Two are available in Australia  - yep! (ANZ Frequent Flyer Visa and Frequent Flyer Diners Club), and one is available to New Zealand residents (Qantas ANZ Visa)... so it isn't that bad
 
Award choices...
 
Qantas has designed a new award table based on 10 zones, which ostensibly matches more closely the points required with the distance traveled. For some shorter flights, that has meant a nice reduction in points. For example, under the new system, a roundtrip flight between Melbourne and Sydney costs 16,000 points, down from the previous 20,000.

However, other intra-Australian award levels have increased. Perth travelers, for instance, have seen a roundtrip economy ticket to Sydney increase 6,000 points to 36,000 points, and business-class redemptions rising from 45,000 points to 72,000 points.

And long-haul flights seem to have increased the most. A roundtrip economy-class redemption from Melbourne to London increased from 110,000 points to 128,000, while a business-class ticket rose from 220,000 points to 256,000.

On a positive note, one-way awards are now available.

Upgrade restrictions have been implemented as well. Perhaps not surprisingly (as many other programs have seen fit to do this), upgrades are no longer available from discounted fares. Upgrades generally run from 8,000 to 60,000 points, depending on distance and class of service.

Before you run to your telephone, though, consider this: Qantas will charge a 2,500-point "Assisted Award" fee for all award bookings made with the help of a customer service representative. So if you want to keep that award as "free" as possible, it's best to do your booking online.

Award levels on partners vary. Qantas offers two separate award charts for partners -- one for oneworld alliance partners, another for the rest. As a general rule, the "cheapest" flights are available on Qantas, followed by non-oneworld flights. Oneworld awards tend to be the most "expensive," but also generally consist of at least two segments each way.

Flights and upgrades are just the beginning, though. Frequent Flyers may also redeem points for hotel stays (25,000-45,000 points) or car rentals within Australia (about 20,000 points per rental day).

Frequent Flyer also allows members to redeem points for retail merchandise through the Qantas Frequent Flyer Store.
 
Partnerships... who you can earn and burn with..
 
Qantas offers an enormous variety of partners.

It is, after all, a member of the oneworld alliance, so Aer Lingus, American, British Airways, Cathay Pacific, Finnair, Iberia and LAN all already "on board." Other airline partners include Macair, National Jet, US Airways, El Al, South African, Alitalia, Polynesian, Air Pacific, O'Connor, AirNorth, SWISS, Jetstar, Airlines of South Australia, SAS, Sunshine Express, Brindabella Airlines, Air Niugini, and Air Vanuatu.

The list of hotel partners is equally impressive. Members can earn three points per dollar spent at Best Western, Choice, Priority Club, Le Meridien, Marriott, Novotel, Radisson, Starwood or Shangri-La hotels, among others. A flat 1,000 points per stay is available at Hilton and Hyatt hotels.

Rental car partners include Avis, Budget, Hertz, and Thrifty. Members earn 700 points per rental outside Australia and three points per dollar spent on car rentals within Australia.

Members also have several options to earn points for financial services. QBE Frequent Traveller Insurance, Macquarie Bank, Citibank, ANZ, Easy Living Home Loans and L.J. Hookerall all offer points for various transactions.

The elite level program..

The Frequent Flyer elite program is three-tiered into Silver, Gold and Platinum levels. Membership in each level is determined by the number of Status Credits earned. Each member's account is reviewed daily, based on activity since the anniversary of enrollment. As soon as a member reaches enough Status Credits to qualify for the next membership level, he or she will automatically move up.

Status is retained for 12 months. In order for status to be retained, each member must fly at least four sectors on a Qantas, QantasLink or Jetstar flight.

Silver status is attained with 350 credits, and retained with 300. Benefits include a 25-percent earning bonus, one complimentary invitation to Qantas Club, priority check-in, an extra 10kg or one piece of baggage allowed, priority telephone reservation service, and membership luggage tags.

Gold status, yours for 700 credits (600 to retain) includes all the benefits of Silver, along with a 50-percent earning bonus, complimentary Qantas Club membership, priority baggage handling, and "on-departure" upgrades from most classes.

Platinum level (1,400 credits to qualify, 1,200 to retain) includes a 100-percent earning bonus, complimentary Gold membership for a partner (if you earn 2,100 credits in a year), an expanded baggage allowance, first class baggage tags on international flights, and guaranteed economy-class booking.

Qantas is also one of the few programs that not only awards lifetime status to its most frequent flyers, but actually advertises it. Members who earn 7,000 or 14,000 Status Credits will earn lifetime Silver or Gold status, respectively.
 
So there you go, bronze, gold, platinum!
 
Rules and conditions...
 
Membership in Frequent Flyer requires a fee of A$82.50 for Australian residents, and NZ$50 for New Zealand residents.

Members may transfer a minimum of 5,000 and a maximum of 100,000 points to an appointed family member every 12 months,

Members may also purchase points in blocks of 500, up to 20,000 per purchase, but may not purchase more than 15 percent of the points required for a specific award.

Points will not expire as long as the member remains active. Any earning or redemption of points within a 36-month period will qualify as "activity."

An award certificate may be issued in the name of a member or an "Eligible Family Member" that the member nominates. A member may transfer an award certificate that was issued in the member's name to an "Eligible Family Member."

Service and support...

Qantas is generally well-known for superior customer service, and we've received no indications to the contrary. Our own experience with the program has been consistently positive. In fact, solid service is one of the reasons many members haven't simply up and quit after the recent changes.

No doubt there are the occasional slip-ups, but the overall service down under appears to be excellent.

And how good is their website?

Qantas Frequent Flyer has greatly improved the speed and efficiency of its Web site. Members may enroll, monitor accounts, and book awards online. A "points calculator" lets members find out the number of points needed for various awards, but a traditional set of award charts is available as well. Promotions and program changes are listed under "News and Offers."

Some final bits..

Frequent Flyer has a number of benefits that are real plusses. The vast number of partners for earning and redemption is praiseworthy. The elite program is solid, and not unduly exclusive. Online functionality is top-notch.
Qantas has every right to run its program the way it chooses. Its recent changes were, according to the carrier, necessary to keep the airline and its program competitive.

Still, we wonder if such sweeping changes were necessary all at once. Raising award levels is understandable. Restricting upgrades, when the competition is so fierce, makes sense. But a 2,500-point "Assisted Award" fee? We call foul.

So there you go!

 

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