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Saturday, June 18

About the Priority Club Program
by
frequentguide
on Sat 18 Jun 2005 05:01 AM PDT

In 2003, Priority Club Rewards broke out from its relative obscurity and charged to the forefront of business travelers' affection, as witnessed by the six shiny new Freddie awards that now rest comfortably at the company's headquarters.
Though Priority Club Rewards had certainly made respectable showings in the past at the Freddie Awards, last year's results marked a dramatic improvement. So, to what should we attribute this sudden rise in popularity? That remains unclear. The program has not undergone any major changes of late, nor have its competitors greatly devalued their own programs.
Perhaps the answer lies in the fact that in a sluggish (if improving) economy, business travelers have placed a higher premium on value than ever before. Money is too tight to spend in huge quantities for royal perks, but travel is too taxing to deal with endless nights at bargain-basement hotels.
Priority Club, with its wide array of brands and 3,500 properties, appears to have struck a solid middle ground.
More...
InterContinental Hotels Group (IHG) has grown considerably since 1946 when Pan American Airways decided to build hotels along its flight routes to provide quality lodging for the airline's crew and staff. The first hotel, the Hotel Grande, was opened in Belem, Brazil and the hotel group now operates over 3,700 properties worldwide. Members clearly appreciate the frequent guest program as shown by Priority Club winning the Program of the Year Freddie Award for the past two years.
Earning
Members can choose to earn either miles or points and members earn 10 Priority Club points for every $1 spent on eligible charges at Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express and Express by Holiday Inn. At Staybridge Suites and Candlewood Suites, members earn five points for every $1 spent and at InterContinental Hotels and Resorts, members earn 2,000 points per stay. Members who choose miles instead of points can earn miles with 36 airlines worldwide; earning rates vary by airline and hotel but the average offer is 500 miles per stay. Participating U.S.-based airlines include Alaska Airlines, American Airlines, Continental Airlines, Delta Air Lines, Northwest Airlines, United Airlines and US Airways. At partner ANA Hotels in Japan, points earned vary between 600 and 2,000 points. IHG introduced a new Meeting Rewards program for meeting planners and members earn three points for every dollar spent on qualifying meetings at hotels in the U.S., Canada and Mexico. Enrolled meeting planners who host one qualified meeting will be offered Gold elite status and Platinum for hosting two in a calendar year. Priority Club has a wide range of partnerships and members can earn points with a Visa credit card, for renting cars, purchasing flowers and gifts, using financial services and obtaining a cell phone plan, among other activities.
Award choices..
Award stays are on par with the industry and start at 10,000 points for a stay at Holiday Inn Express and Express Holiday Inn hotels. Candlewood Suites are 15,000; Staybridge Suites are 20,000; Crowne Plaza Hotels & Resorts and Hotel Indigo are 25,000; Nickelodeon Family Suites by Holiday Inn are 27,500 points; Partner ANA hotel redemptions start at 20,000 points and InterContinental Hotels & Resorts range from 30,000 to 40,000 points. A good value are the PointBreaks awards available for 5,000 points per night which were introduced this year. These are limited to select locations and while you may not find your desired destination offered, you might find a reason to stay in Great Falls, Mont. or Bloise, France to get a great deal. Pre-paid lodging cards are available from 29,000 points for $100 to 59,000 points for $250 and can be used to pay for hotels stays worldwide anywhere American Express is accepted. Members can redeem points for golf equipment, apparel and accessories at the Golf Pro Shop or brand merchandise from 7,650 points for a travel gym set to 594,000 points for a Panasonic 42" plasma TV set. CD redemptions start at 5,000 points and DVDs start at 7,500 points. Members can donate points in 10,000-point increments to charities such as American Red Cross, UNICEF and Habitat for Humanity. Members can also use points to bid on auction items, such as tickets to sporting events and professional sports merchandise. Through Priority Club Meeting Rewards, members can redeem points for Meeting Credits with a value between $250 and $1,000 that can be used to pay for future meetings. Retail, dining and travel certificates start at 18,000 points for a $50 certificate to retailers such as Eddie Bauer, Target or Applebees. Members can redeem points for airline miles or points with 36 airlines. Most conversions offer 2,000 miles for 10,000 points. Car rental awards with Hertz begin at 9,000 points for one weekend day in the U.S. and end at a prestige collection rental for seven days in the U.S. for 150,000 points. And if you still can't find an adequate award and have at least 50,000 points, you can ask for a personal shopper to determine the amount of points needed for just about anything you want.
Partnerships!
Priority Club offers a Rewards Visa and a Rewards Platinum Visa Business card. The credit cards offer 15,000 bonus points after first purchase and an additional 10,000 bonus points when $15,000 is spent annually (15,000 points after $20,000 spent on the business card). Purchasing stays at InterContinental hotels will net three points per dollar spent and cardmembers receive one point per dollar spent on all other purchases. Cardmembers automatically receive Gold Elite status and the low $29 annual fee is waived for the first year on both cards.
Hertz is the only car rental partner and members earn 125 points per day on rentals; and until Dec. 31, 2007, members earn double points at participating locations.
Members can earn points for dining at participating Rewards Network restaurants or buying flowers, gifts and shopping online through Priority Club Rewards Shopping. You can also earn points with Lending Tree for buying, selling or refinancing your house and 5,000 points for every 10,000 borrowed with Chase Home Equity (maximum 30,000 points). Members earn up to 27,000 points for banking with NetBank and up to 20,000 points for purchasing a cruise or signing up for cell phone service with T-Mobile. You can also get 1,000 points for subscribing to USA Today or receiving an insurance quote from Sentry Insurance. You can convert 1,000 Membership Rewards points into 1,000 Priority Club points and 1,250 Diners Club points into 1,500 Priority Club points
Crappy elite program
Priority Club Rewards Gold membership will be given to members who stay a minimum of 15 nights or earn at least 20,000 points during a calendar year. Gold members receive priority check-in, 10 percent bonus points and exclusive customer service phone number. Gold elite membership can also be purchased for $50. Members who stay a minimum of 50 nights or earn at least 60,000 points receive Platinum membership. Platinum members receive complimentary room upgrades, guaranteed room availability with 72-hour advance notice, 50 percent point bonus and an exclusive phone line. The number of stays required to qualify for elite status is about average, higher than Marriott and Hilton but less than Starwood. Unlike the other programs, earning elite status isn't limited to number of stays; you can also reach elite status based on the number of earned points. Or as mentioned, you can simply buy a Gold membership for $50 or obtain the credit card.
And rules...
Awards can be issued in someone else's name and pre-paid lodging cards can be sent as gifts. Points do not expire. To purchase points for yourself or gift them, you can buy points in 1,000-point increments with a maximum of 20,000 points. The cost decreases the more you buy and from 1,000 to 5,000 points costs $12.50 per 1,000 points; 6,000 to 9,000 costs $11 per 1,000 points; 10,000 to 20,000 is $10 per 1,000 points. You can transfer points in 1,000-point increments for $5 per 1,000 points transferred.
Service, support and online
When we called, our inquiry was answered promptly and the customer service representative was courteous and knowledgeable. Readers have similarly reported that service is responsive and quite good.
Priority Club's award-winning Web site is well-organized, quick loading and members can conveniently purchase, transfer and redeem points for most awards online, including partner awards. You can also enroll in the program and view your account online. Recently added is a new e-bill feature and you can view and print your hotel bill from your account page.
Other
Priority Club offers frequent point promotions, like the Freddie Award-winning bonus where members earned double points or miles on every stay starting with their second stay. Members frequently say that they can quickly accumulate points through the many promotions and bonus points count towards elite status, unlike other programs. The discounted 5,000 PointBreaks award redemption is also a valuable offer.
Members were not given advance notice about the increase in points required for stays that went into effect earlier this year when point requirements went up as much as 33 percent in some instances. Programs often change their award charts, but notifying members of the changes is a good idea and helps soften the blow. Elite members report that the lack of consistent room upgrades devalues their elite membership.

About the Marriott Rewards Program
by
frequentguide
on Sat 18 Jun 2005 04:55 AM PDT

Who would've thought a mom-and-pop root beer stand would blossom into a world leader in the hospitality industry? The A&W store started by J. Willard and Alice S. Marriott in 1927 was clearly the beginning of something big. Marriott's loyalty program -- Marriott Rewards -- is now one of the two largest in the world, boasting over 20 million members, and going on its 21st year.
The program's name has changed over time -- it started out as Marriott Honored Guest Awards and later added Marriott Miles as a 'brand' in the points vs. miles period of the program -- but by any name, this program has always been considered the grand dame of hotel loyalty programs. Maybe not as flashy as some, not as trendy, hip or gimmicky as others, but always consistent and steady.
Some more recent news...
On his blog last month, Bill Marriott writes that "people want to do business with companies that do the right thing." Throughout the month of April, Marriott demonstrated its commitment to doing the right thing to protect the health of the environment with a number of initiatives. Marriott employees participated in many projects that involved activities such as cleaning up beaches, rivers and parks and planting trees at sites around the world. Marriott will receive the EPA's 2007 Energy Star Award for their energy conservation efforts and has pledged to reduce greenhouse gases by six percent per guest room by 2010. Marriott has also stopped serving food that contains trans fats in its North American hotels and is now a 100 percent smoke-free environment.
How successful is Marriott at doing the right thing for members of its loyalty program? Marriott celebrates 50 years of being in the hotel business this year and the hotel chain has changed and grown tremendously from the initial days when rooms were offered for $8 a night. Marriott Rewards has developed a loyal following over the years and the program has much to offer its frequent guests.
Earning points
Members earn 10 points or two miles per dollar spent on the total folio at Marriott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels & Resorts and Marriott Vacation Club International; 10 points or one mile per dollar spent on room rate only at Fairfield Inn, SpringHill Suites and Courtyard and five points or one mile per dollar on room rates at Residence Inn, TownePlace Suites and on the total folio at Horizons by Marriott Vacation Club. Members can also earn 2.5 points per dollar spent at Marriott ExecuStay and Marriott Executive Apartments. Members who travel to Japan can earn 1,000 points per night at Hotel New Otani Tokyo, Hotel New Otani Makuhari and Hotel New Otani Hakata. Event planners can earn three points or one mile per dollar spent for qualifying events or meetings held at a Marriott hotel with a maximum of 50,000 points or 15,000 miles per event. Marriott Rewards offers three credit cards for United States residents. Cardmembers who use the Marriott Rewards Visa Signature Card or Marriott Rewards Visa Business Card will earn three points per dollar spent at participating Marriott Rewards locations and one point per dollar spent on all other purchases. Cardholders will earn a 20,000 point bonus with their first purchase and will be automatically upgraded to Silver elite status. The Premier Visa launched earlier this year has a $65 annual fee and members earn five points per dollar spent at Marriott properties worldwide; two points per dollar spent on qualifying car rental, airline and dining purchases and one point per dollar for all other charges. Premier cardholders also receive 20,000 bonus points with first purchase, a free night certificate every year and a 15 night stay credit towards elite status in addition to automatic Silver elite status. Marriott also offers point-earning credit cards to residents of Canada and the United Kingdom.
Redeeming points
Marriott has seven award categories determined by location and hotel type. One night at a category one hotel requires 7,500 points and 35,000 points at a category seven hotel. Booking more than one night offers a significant point savings and seven nights at a category one hotel is only 40,000 points (a savings of 9,000 points) and 150,000 points at a category seven hotel (a 95,000 point savings). Effective June 1, 2007, Stay Anytime awards will be available for 100 percent more points than standard awards; currently the rate is 50 percent more points. A Stay Anytime award at a category one hotel has been 11,250 points but will increase to 15,000. Members can use a combination of Stay Anytime and regular awards when booking a hotel stay. PointSavers are promotional discounts that offer up to a 33 percent savings. Hotels participating in PointSavers are discounted by one category in the required number of points. Hotels offering PointSavers change frequently and members can search online for discounted award stays. Upgrades to a larger room or a room with a preferred view are available for 5,000 points. Most rooms require only one upgrade but two or more upgrades may be required for some views or types of rooms. Members can also redeem points for stays at partner hotels The Ritz-Carlton, Orient-Express Hotels, New Otani, Peppers Retreats & Resorts, Ashford Castle and Dromoland Castle. Award redemptions vary and five nights at a participating Tier 1 Ritz-Carlton hotel is 150,000 points. Members can redeem points for flight awards and miles on partner airlines. A one-way award inter-island ticket on Aloha Airlines is 25,000 points. Points can be redeemed for mileage awards ranging from 2,000 miles for 10,000 points to 50,000 miles for 125,000 points on the programs of Air Canada, Alaska Airlines, American Airlines, British Airways, Continental Airlines, Delta Air Lines, Frontier Airlines, Mexicana Airlines, Northwest Airlines, United Airlines, US Airways, Virgin Atlantic and Varig. Southwest Rapid Rewards members can receive between two credits for 10,000 points and 32 credits for 125,000 points. On international airline programs Air China, Air France/KLM, Alitalia, ANA, Asiana Airlines, Cathay Pacific, China Southern Airlines, Emirates, LAN, Lufthansa/Miles & More, Qantas Airways, Singapore Airlines, SN Brussels Airlines and TAP Air Portugal, members can receive 1,500 miles in exchange for 10,000 points and 35,000 miles for 125,000 points. Hertz car rentals start at 30,000 points for up to three weekend days' rental of a full-sized car. Eurostar rail passes can be redeemed for 39,000 points for standard class travel between London and Brussels, Paris and Lille and 60,000 points for first class. Orient-Express rail passes from London to Bath or Brighton including a tour and meals are 97,000 points. Carnival, Holland America, Costa Cruise and Orient Express cruises are also point redemption options. The lowest level award is a three-day cruise for two on Carnival to Baja, Mexico or the Bahamas for 120,000 points. Members can also redeem 165,000 points for a vacation package that includes seven hotel nights at a category one through five hotel, 50,000 frequent flyer miles and 25 percent off an eight day Hertz car rental. Higher category hotels and mileage amounts are also available for more points. Members can redeem points for a round of golf at participating golf courses worldwide for between 15,000 and 40,000 points, depending on location and season. Points can also be redeemed for ski packages in Germany, sightseeing tours in London, spa packages, theme park admissions and other adventure and cultural experiences. Points can be redeemed for Marriott gift certificates and shopping vouchers. Marriott gift certificates are available in $50, $100 and $1,000 amounts for 18,000, 33,000 and 180,000 points. Other currencies are also available. Points can also be donated to Children's Miracle Network, American Red Cross or a nonprofit charity organization of your choice through the Rewarding Communities program.
Partnerships
Marriott has partnered with a variety of car, financial, retail and other partners. Members can earn 250 points for using Executive Sedan Service; up to 35,000 points for a Chase home loan or line of credit; 10 points per dollar spent at FTD.com/Marriott; 500 points for Hertz car rentals and up to 23,000 points for banking with NetBank. Members also earn 10 points per dollar spent at SkyMall and between one and 10 points per dollar spent at the Marriott Rewards Mall. Through Marriott's partnership with Travelling Connect, members can earn 10 points per minute for making mobile calls on participating wireless networks, including T-Mobile for calls made from the U.K., Austria, the Netherlands and Germany. Diners Club members can convert 1,250 Club Rewards points into 1,500 Marriott Rewards points.
Elite program
Members who stay 10 nights in a calendar year will receive Silver elite status. Silver members receive 20 percent bonus points on hotel stays, priority late checkout, weekend discounts at participating Courtyard and SpringHill Suites, check-cashing privileges, exclusive reservation and guest services telephone line, exclusive award redemption options and guaranteed reservations. If Marriott is unable to honor an elite member's reservation, they will pay for lodging at a nearby hotel and also send a compensation check. Members who stay 50 nights a year will become Gold members and receive 25 percent bonus points, guaranteed room type, room upgrades, guaranteed concierge lounge access, free breakfast, local phone and fax service and exclusive offers. Platinum members are those who stay 75 nights in a calendar year and will receive 30 percent bonus points, an exclusive reservation line, arrival gift and 48-hour guaranteed availability, in addition to the previously mentioned elite benefits.
Rules
Points may be purchased and received as a gift up to a combined maximum of 50,000 points per year. Points can be purchased at the rate of 1,000 points for $12.50. Points can be transferred to a spouse and only immediately prior to an award redemption. An "Authorization to Transfer Points" form must be submitted to the service center along with the request for award redemption. Points do not expire but accounts that do not earn any points within a 24-month period may be closed.
Support and online
Service support can be contacted via e-mail, telephone, fax and writing. We have heard a few complaints from readers, but most reports are positive and we have found call center employees to be courteous, knowledgeable and helpful.
Members can access their accounts, update their profile and earning preferences, make reservations, redeem for awards and donate and purchase points online. They can also record personal stay preferences such as extra towels and newspaper preference through Marriott's "Rewarding Welcome" program. Marriott also offers eFolio, a feature that sends you a copy of your hotel bill via e-mail after each stay. DreamRewards is a convenient tracking tool that lets you know how many points you need to reach a desired award and Promotion Tracker shows your progress towards achieving a particular promotion. Points may be purchased and sent as a gift online, but point transfers and missing credit requests can only be made by sending a request form to the service center. Beginning this fall, members will be able to redeem their points at the hotel front desk, an alternative to the award certificates that currently require 24-hour advance notice. The upcoming addition is a welcome improvement and will make point redemptions quicker and easier.
Other things
Marriott has a solid loyalty program with bonus promotions like the MegaBonus promotion that allows members to rack up points. The hotel and air travel award packages are a great value and a favorite award choice among members. The discounted PointSavers hotel award are a good deal and offer members a savings of up to 33 percent. Members who sign up for the credit card automatically receive Silver elite status and Premier cardmembers earn a generous five points per dollar spent at Marriott hotels.
A few complaints we've heard from elite members are the lack of suite upgrades for elites and complimentary breakfast at resorts and we've heard from members in general that redeeming for award nights is becoming more difficult. The upcoming increase to Stay Anytime awards from 50 percent to 100 percent is unpopular and many members feel that it devalues the program. Furthermore, top elite-level members would like to have been exempt from the increase, but at least Marriott has given advance notice to members and reservations made before June 1, 2007, will be available at the 50 percent rate. Standard Award redemption levels are not changing, but some hotel categories have been adjusted which will make award redemptions higher in certain locations.

About the Starwood Preferred Guest Program
by
frequentguide
on Sat 18 Jun 2005 04:44 AM PDT

Consider this: Starwood Preferred Guest has only been around for four years, yet has already accumulated 28 Freddie Awards. You read that correctly. Twenty-eight. Apparently, these people have no shame when it comes to pleasing their customers.
The Starwood group -- Westin, Sheraton, Four Points by Sheraton, St. Regis, The Luxury Collection and W Hotels -- offers over 750 hotels in more than 80 countries. And the 10 million members of SPG have made their fondness for those properties quite clear. But the rap on Starwood is that its awards are more expensive than other comparable programs -- something Starwood has worked hard to disprove. Credited with more than just introducing "No Blackout Dates," Starwood's "Free Weekends" has made even Marriott come to attention. One thing is certain -- the high points of this program reach where not many others have dared to go, but be careful -- the devil is in the details.
Some more detail... ;-)
Think Michael Jordan's Chicago Bulls. Or Notre Dame's football teams of the 1940s. Or Lance Armstrong and the Tour De France. Think winners. Then think hotel loyalty programs, and Starwood Preferred Guest instantly pops on the radar.
In the past six years, SPG has won more Freddie Awards than any other hotel program. It has virtually owned the Best Program Award since 1999.
The Starwood group -- Westin, Sheraton, Four Points by Sheraton, St. Regis, The Luxury Collection and W Hotels -- offers over 730 hotels and 135 resorts in more than 80 countries. And the 19 million members of SPG have made their fondness for those properties quite clear.
Industry observers will kibbutz about the details of Starwood versus other major hotel programs. Some might say award levels are too high, or elite benefits across brands are not as consistent as they should be.
We'll leave that to the individual. Loyalty is all about personal experience, and if someone feels more comfortable somewhere else, who are we to disagree?
We'll just say this: It's easy to argue over the fine print. But in the final analysis, it all comes down to results. And Starwood, like the Fighting Irish of yesteryear, need only point to one thing: the scoreboard.
It's hard earning with SPG...
Basic earning with SPG is two Starpoints for every eligible dollar spent at Starwood properties. Even if you're not a registered guest, you can earn Starpoints for food and beverage charges of $10 or more at participating Starwood dining outlets (be sure to show your membership card). There is no double-dipping: You must choose either points or miles. That said, it's important to keep in mind that Starpoints translate one-to-one to most airline miles, so feel free to imagine yourself earning double points, double miles or points and miles. Of course, to really take advantage of Starwood's earning opportunities, you need to do what many other savvy travelers have done -- get the American Express Starwood Preferred Guest credit card. Touted by many as the single-best all-around credit card for the frequent traveler (came in second at the 2005 Freddies for Best Affinity Credit Card), it allows you to earn one Starpoint per dollar spent on any purchase, and 3 points per dollar on hotel stays -- that's in addition to the points you earn for your stay as an SPG member. Currently, cardholders also earn 1,000 points with the first charged hotel stay, and 500 bonus points for each stay in the first 12 months, up to 10 stays (equals 5,000 points). What about bonuses? They're there, but you may have to do some searching. A year or two ago, the gurus in White Plains determined that they'd be better off targeting their various promotions to select demographics.
Awards on the other hand are reasonably SWEET!
SPG offers a wide variety of redemption choices, but let's focus on the most basic -- hotel stays. Starwood groups its properties into six categories, ranging from "mid-priced full-service hotels" to "the world's most exclusive hotels and resorts." You can cash in on any of these for as little as 2,000 or as many as 25,000 points per night. Starwood also allows members to redeem a combination of points and cash -- varying levels of points will allow you to save half the price of a room at Starwood properties. On average, if you stay three times, you can earn a free night. Room upgrades will cost you from 1,000 to 2,750 points (per room/per night), depending on the hotel category you choose (there are six); and suite upgrades will run from 3,000 to 25,000 points. Upgrades are subject to availability, and may be arranged before the stay or upon arrival. One of the most popular program features is the wide variety of points-to-miles transfer options. You're allowed to transfer Starpoints into frequent-flyer miles on a 1-to-1 basis with 26 different airlines (the list has recently grown). United and Varig offer 2:1 points-to-miles rates, and LAN continues to offer the best value at a 1:2 rate -- in essence, you earn four miles per dollar. JAL comes in next at a 3:2 rate. Air New Zealand has the oddest rate- 65 points to one mile, and Air Canada will give you their rate if you call customer service. A new transfer offer gives you a 5,000 mile bonus for transferring 20,000 points to miles. Of course, you can't just go hog-wild on your conversions. Starwood, like most other programs, has a few restrictions on transfers. Base-level members must meet a 2,000-point minimum transfer requirement, and Gold members, 1,500. There is no minimum requirement for Platinum members. Starwood has beefed up the choices with three new awards, available for elite members only; a 5-night Caribbean stay for two, with $300 in-hotel credit, for 60,000 points; a seven-night European holiday for two (in a combination of up to three hotels) with a 5,000 point discount, for 67 to 91,000 points; and a five-night Scotland golf retreat for two with a 5,000 point discount, including three days (three courses) of unlimited golf for one, for 100,000 points. Starpoints are also redeemable for car rentals and retail gift cards with select partners.
CASH AND POINTS IS KING!
Parnterships
Starwood has a healthy complement of accrual and redemption partners in addition to the following airlines: Air Canada, Air China, Air France/KLM, Air New Zealand, Alaska, Alitalia, All Nippon, America West, American, Asiana, British Airways, Cathay Pacific, Continental, Delta, EVA, El Al, Emirates, Hawaiian, JAL, LAN, Lufthansa, Mexicana, Northwest, Qantas, Saudi Arabian, SWISS, Thai Airways, US Airways, United, VARIG, and Virgin Atlantic. Keep in mind that not all airlines participate as fully as others. For example, Air France/KLM, Air New Zealand, ANA, Asiana, EVA, El Al, JAL, SWISS, VARIG and Virgin Atlantic all allow their members to earn miles at Starwood hotels, but do not participate in SPG's famous transfer program. Starwood has been partnered with AT&T for some time now, and continues to offer one Starpoint per dollar spent on qualifying services. Avis, BostonCoach, and Sixt are the car partners: At Avis, earn 50 points per rental, or spend 2,500 points for a $50 certificate; with BostonCoach and Sixt comes 250 points per rental. Financial partners include Ameritrade, AMEX, MasterCard and the Awards for Mortgage and Real Estate program. Points can also be redeemed at 1-800-Flowers.com, Avis, Sixt, Amazon.com, Banana Republic, Nordstrom, and Starbucks, among others.
SPG Gold... SPG Plat...
SPG's elite-level program is two-tiered -- Gold and Platinum. The fact that even Gold-level members receive a 50-percent earning bonus makes it far and away the most lucrative elite program among hotels. Most other programs max out at a 15-percent bonus, and those that do reach 50 percent -- Hilton HHonors and Priority Club Rewards -- reserve the big earning for the very top levels of their elite programs. In addition, SPG offers a toll-free Platinum concierge service, something only Marriott also provides. Gold status requires 10 stays or 25 nights in a year. Complimentary room upgrades are automatic (when available), and the minimum mileage transfer requirement is lowered to 1,500 points. In addition, a morning newspaper, 4 p.m. checkout, check-cashing up to $300 and access to a dedicated Gold-level customer service telephone number (toll-free, ka-ching), are all included. Twenty-five stays or 50 nights per year will earn Platinum status -- all the benefits of Gold, plus a few more perks. For starters, you'll automatically be upgraded to the best available room at check-in. You'll have guaranteed availability with 72-hours notice and access to the Platinum Concierge service, through which you can make reservations, redeem awards, book event tickets or baby sitters, and get information on the local goings-on around town. Platinum members also enjoy access to hotel gyms and Executive and Club Level floors at Westin and Sheraton hotels. And, of course, you'll get a nice little welcome gift on arrival -- a snack, movie, or extra points. And as mentioned before, elite members have three additional exclusive awards offers. Platinum members receive yet another particularly comforting little perk -- a Platinum member who does not successfully meet Platinum-level requirements for the next year is automatically given a 12-month Gold-level membership.
RULZ...
Starpoints expire within one year, barring any earning activity at a Starwood property. That's worth repeating: Only earning (not redemption, transfers, or earnings from other programs) activity counts towards the extension of an expiration date, and the earning activity must be done at a hotel. Awards are not transferable, but at the time of booking, can be made out to anyone. If your plans change, you can cancel the award up until the time required by the individual hotel at which you were going to stay, and your points will be replaced in your account without charge. Starwood has never been a fan of blackout dates -- in fact, on its launch in 1999, the lack of blackout dates was a key selling point. Preferred Award Nights have no blackout dates or capacity controls -- if the room is available, it's yours. Regrettably, the 50 Percent Off Discounts do have blackout controls. And for what it's worth, eligible charges include room rate, food and beverage, direct-dial phone, laundry/valet, and in-room movie charges. All rules are subject to the occasional tweak, so its best to visit www.spg.com to get the latest updates.
Service
With William (Starwood Lurker) on Flyertalk... they do have a great 'perception' of service.
Starwood swept the hotel program Freddie Awards for Best Customer service in the Americas, Europe and Asia last year. This was not terribly surprising, as SPG had earned the same honor for the previous five years. That kind of dominance says more about Starwood's commitment to customer service than we could ever hope to. Among the reasons SPG does so well is that they innovate. Starwood, for example, was the first major program to have an employee dedicated to serving members on FlyerTalk.com, the world's largest online frequent traveler community.
Online.
Starwood completed a major makeover of its Web presence just last year. Enhancements to the site included a customized "My Favorites" quick link for faster bookings, a redesigned special offers section where members can search specials by activity, location, date, and hotel brand, and the ability to access future reservations and account activity without leaving the home page. Not surprisingly, you'll find all the functionality you'd expect from a consistent Program of the Year: online enrollment, account management, award booking, missing point requests, point transfers ... the works.
Other things
Probably the most outstanding and popular of Preferred Guest's features is the transferability of Starpoints -- and not just for the flexibility it provides. The bonus of 5,000 miles on the transfer of 20,000 points to miles is a genuine gem -- providing a free domestic roundtrip for just 20,000 miles. Starwood's lack of blackout dates for Preferred Awards remains extremely popular. And though subject to blackout dates, the 50 percent discount for 1,500 points is a tremendous value.
If there's one (relatively) consistent concern we've heard about, it's that elite benefits such as welcome amenities and upgrades are awarded somewhat inconsistently across brands and properties.
Keep in mind, though, that not only does this inconsistency not drive away loyal members, but it's a problem SPG is actively addressing, as evidenced by the investigative work being done on http://www.flyertalk.com.

About the Hilton HHonors Program
by
frequentguide
on Sat 18 Jun 2005 04:37 AM PDT

Take 500 hotels, 147,000 rooms, and 13,000,000 active members, and what do you have? You have one big company named Hilton, one of the world leaders of the hospitality industry, and its loyalty program -- Hilton HHonors.
And if you are a certain publicity-hungry ingenue, you have a very, very large trust fund.
From its inception, HHonors has carved a unique niche in the frequent travel industry. It was the first hotel program to offer credit cards from competing companies, and was the first (and remains the only) program to allow members to earn both points and miles with every stay through the now famous "Double Dip."
Like all programs, HHonors has changed over time. Award levels have increased, elite perks have changed, and old-timers will say that points aren't worth as much as they used to be.
Perhaps. But the same can be said about almost any program. The fact remains that by today's standards, HHonors remains one of the strongest programs in the world.
More about HHonors:
Conrad Hilton entered the hotel business when he purchased the Mobley Hotel in Cisco, Texas in 1919. He formed the Hilton Hotels Corp. in 1946 and the hotel group has since grown from its Texas roots to include over 145,000 hotel rooms in cities around the world. Hilton brands include Conrad Hotels, Doubletree, Embassy Suites Hotels, Hampton Inn and Hampton Inns & Suites, Hilton Hotels, Hilton Garden Inn and Homewood Suites by Hilton. Earlier this year, The Blackstone Group announced its acquisition of Hilton Hotels Corp., a transaction expected to be completed within the next month. Blackstone owns more than 100,000 hotel rooms in the U.S. and Europe and the merger almost doubles the size of the company.
The HHonors program is best known for its "double dip" earning style where members can earn both points and miles for the same hotel stay.
Earning capabilities
Hilton HHonors allows members to "double dip" and earn hotel points and airline miles. Members can choose from three earning options: points and variable miles, points and fixed miles or points and points. You can change your earning preference online whenever you want, but the points and miles earned for a stay are determined by the earning style in place the day you check-out and changes cannot be made for past stays. The earning style chosen applies to stays at all Hilton hotel brands -- you can't choose a particular earning style for one brand and another type for stays at other brands. Members who choose points and variable miles will receive 10 points and one mile per eligible dollar spent. With points and fixed miles, you'll receive 10 points per dollar spent and 500 miles per stay at Hilton, Conrad, Coral by Hilton, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hilton Grand Vacations Club; 100 miles per stay at Hampton Inn, Hampton Inn & Suites, Homewood Suites and Scandic hotels. Choose points and points and you'll get 15 points per eligible dollar spent. Eligible charges for Hampton Inn, Hampton Inn & Suites and Homewood Suites include room rate only while point-earning charges at other Hilton hotels include room rate and other incidentals (not including tax). Members can also earn points for credit card purchases, car rentals and transferring miles into points, among other options.
Award choices
Ah well, no more Hilton Warsaw for 7,500 points but there are still some reasonable redemptions - best one is the GLON and GLONP in places like NYC where avg room rates are very high!
Hilton HHonors hotels are divided into seven award categories. The lowest level "Opportunity" awards are available for 7,500 points per night. Category one hotels are 10,000 points and subsequent categories increase between 5,000 and 10,000 points to the highest level category six hotels, which require 40,000 points per night. The luxury Waldorf Collection hotel awards are available for 40,000 to 80,000 points per night depending on the location and low or high season. Points can also be redeemed for stays at the Hilton Grand Vacations Club for 35,000 to 60,000 points. Point stretcher awards are offered at participating category two through six hotels for 40 percent fewer points. A category two hotel normally requires 20,000 points but a point stretcher award will reduce the requirement to 12,000 points. You can search for point stretcher awards from the reservations page, but Hilton doesn't publish a full list of all their discounted awards. HHonors discontinued its ValuePoint awards, which offered members a free night for two-night and three-night redemptions. Members have until the end of the year to redeem any unused ValuePoint awards. HHonors offers a number of award packages. While Marriott's redemption packages include accommodations and airfare, Hilton focuses on luxury redemption options such as the "Indulge Your Senses" package for two that includes a deluxe ocean view room at the Caribe Hilton, daily buffet breakfast and four complimentary spa treatments for 240,000 points. Elite members have exclusive access to VIP Rewards, with award stays of up to 14 nights at participating hotels worldwide for between 150,000 and 410,000 points. One-day car rental awards start at 15,000 points and a one-class upgrade starts at 4,000 points. Carnival Cruise awards start at 250,000 points for a three-day cruise in the Bahamas and members can redeem points for tickets to Disneyland, Disneyworld and Universal Studios. A three-day adult ticket to Disneyland is 70,000 points. Members can donate points to a number of charities including AIDS Walk, City of Hope, National Arbor Day Foundation and National Coalition for the Homeless. Every 10,000-point donation is the equivalent of $25 given to the charity. Members can also redeem for gift certificates at retail and food partners such as Bloomingdale's, Pottery Barn and The Sharper Image. Most certificates require 25,000 points for $50 and 40,000 points for $100. Merchandise is also available, ranging from a Viking food processor for 135,000 points to a Sony Home Theatre System for 200,000 points. With Experience Rewards, members can redeem points for a variety of once-in-a-lifetime experiences. For 180,000 points, you can spend three hours with Kim Hamrock, a world champion surfer. Or you can spend two days learning everything about the microbrewery business with a master brewer for 330,000 points. HHonors points can be exchanged into other loyalty currency with many programs. Members can exchange points into miles with 35 airlines, Amtrak and GlobalPass. Conversion rates vary but in general, 10,000 points convert into 1,000 miles. Alternatively, members can exchange 5,000 miles for 10,000 HHonors points with American Airlines, Hawaiian Airlines, Mexicana Airlines, Midwest Airlines and South African Airways; 5,000 miles for 5,000 HHonors points with Virgin Atlantic Airways. Exchange rates vary by country but in the U.S., 1,000 American Express points convert into 1,300 HHonors points and 1,250 Diner's Club Rewards points convert into 2,000 HHonors points.
Partnership and other partners...
HHonors partners with more than 50 airlines (and Amtrak), so chances are that your frequent flyer program(s) participates in the HHonors program. Members earn between 250 and 500 points per rental when renting a car with Alamo, Avis, Europcar, National, Sixt and Thrifty.
Members in the U.S. can choose a Hilton co-branded credit card with either American Express or Citibank. The American Express card comes with no annual fee, a welcome bonus of 10,000 HHonors points with first purchase and up to an additional 10,000 points on your next four stays. You'll receive five points per dollar spent at Hilton hotels and grocery stores, drugstores, gas stations, restaurants, U.S. postal service and for wireless phone bills. All other purchases net three points per dollar. Members also receive an online booking bonus when charging a stay to the credit card and automatically receive Silver VIP status, and can be upgraded to Gold VIP elite status when charging $20,000 or more annually to the card.
The Citibank Visa co-branded card is also annual fee free and offers new cardmembers 15,000 bonus points with first purchase. Members earn six bonus points for every dollar spent at Hilton hotels and three points per dollar spent on purchases at supermarkets, drugstores and gas stations and two points per dollar spent everywhere else. Cardmembers automatically receive Silver VIP status.
HHonors participates in e-Rewards and MyPoints and members can earn points for participating in online surveys and shopping online.
Many cellular partners participate in the HHonors program and members can earn points for making mobile phone calls in places such as Indonesia with the Indosat network and the Wind network in Italy.
Members can earn over 500,000 points for real estate transactions with Chase, CitiMortgage, Wachovia and Washington Mutual.
Elite level program
I've had the pleasure of being a Gold and Diamond with HHonors and it's definitely still one of the best elite programs in terms of breadth of hotels and adherence to the benefits.
All HHonors members regardless of elite status receive a complimentary newspaper, spouse stays free and late check-out upon request when available. Unlike other hotel programs, award stays count towards elite status and members can earn status three ways: by the number of stays, nights or points earned during a rolling consecutive 12-month period. Priority Club Rewards and Starwood Preferred Guest offer status based on nights or points earned and Marriott determines elite status by number of nights only. Silver VIP membership will be given to members who stay four times or 10 nights during a 12-month period (points earned do not count towards Silver status). Silver members receive a 15 percent point bonus, complimentary health club access when available and the option to redeem points for VIP-only awards. Gold VIP membership will be awarded to members who complete 16 stays, 36 nights or earn 60,000 base points during a 12-month period. Gold members receive a 25 percent point bonus and upgraded accommodations or amenities, depending on hotel brand and location. For example, Gold members staying at Hilton hotels in North America can choose either 1,000 bonus points, an upgrade to an executive floor, executive floor lounge access, complimentary breakfast or high speed Internet. Gold VIP Members are exempt from award blackout dates, except when room demand is extraordinarily high. Members who complete 28 stays, 60 nights or earn 100,000 base points during a consecutive 12-month period will be awarded Diamond VIP membership. Diamond members receive all the benefits offered to the lower tier members, a 50 percent point bonus and guaranteed reservations for one room when reservations are made 48 hours prior to arrival.
Rules, rules rules!
Awards are fully transferable but once issued, may only be used by the person named on the award certificate. Capacity controls and blackout dates apply to award stays. Points cannot be combined but can be transferred in 10,000-point increments at a cost of $25 per 10,000 points. If a member transfers 200,000 points in a calendar year, all additional transfers made that year are free of charge. Members can purchase up to 40,000 Hilton HHonors points per calendar year in 1,000-point increments. The cost of points is $0.0125 per point for transactions under 10,000 points and $0.01 per point for purchases over 10,000 points. Points do not expire but members who do not earn points in any 12 month consecutive period may be removed from the program and lose all accumulated points. The account may be reactivated within 90 days of closure by staying at a Hilton hotel, earning points through a partner or purchasing points.
Support
HHonors has a telephone helpline available 24/7. You can access your account information via automated options or speak to customer service. When we called, we spoke with a helpful and pleasant HHonors representative who clarified the expiration policy for us and gave us suggestions for keeping our account active. You can also send your inquiries via e-mail.
Online
HHonors award stays can be redeemed online and the Web site has recently added "flexible dates" as a search option so you can view a hotel's award availability for an entire month. Missing stay requests can be made online from the member services tab after logging into your HHonors account. You can choose your communication preferences, which include monthly e-mail account statements, HHonors partner news, special offers, last minute specials and offers from hotels in specific destinations.
Other notes
The Hilton HHonors program gets consistently high ratings from members. Members like the "double-dipping", partner stays free, American Express and Visa credit cards, access to lounges and members-only floors and free breakfast for elite members. With the large number of partnerships, you'd be hard pressed to find a major airline that doesn't partner with HHonors.
Members report that obtaining room upgrades can be difficult and point stretcher awards are not available in many locations. While HHonors does offer promotions, they seem to lag behind the other programs in terms of promo frequency. Members cannot redeem points for room upgrades, an option which is offered by Marriott and Starwood. And the 12-month window for account closure with the subsequent forfeiture of points is short, although other programs such as Starwood have the same policy.

About the Hyatt Gold Passport Program
by
frequentguide
on Sat 18 Jun 2005 02:08 AM PDT

Of all the major frequent guest programs – Hyatt Gold Passport has always been the one to march to the beat of its own drum. It doesn’t (yet!) have its own credit card affiliation, doesn’t have many partners, earns an off-beat five points per dollar spent and has always seemed reluctant to even have a program of its own.
But with the announced addition of Hawthorn Suites in 2003, a new Diamond Membership and Passport Plus Awards, that drum beat may be slightly more up tempo than in years past. It’s lucrative "Faster Free Nights" promotion, which awards one free night for every two stays when paying with MasterCard has been re-instated.
2008 - Hawthorn Suites - SOLD! Amerisuites rebranded (most of em!) to Hyatt Place - much more expensive rewards. Thing i liked most about Hyatt's program is:
1/ faster free nights (when they run it...)
2/ 3,000 points redemptions for Amerisuites... hardly any left ;-(
Something more recent....The first Hyatt hotels were built to accommodate air travelers and were located near airports in Los Angeles, San Francisco, Seattle and San Jose. The Hyatt Hotel Los Angeles opened in 1954 and Hyatt expanded overseas the following decade opening its first international property, the Hyatt Regency Hong Kong, in 1969.
Over the last few years, Hyatt has added new brands Andaz (the name means "personal style" in Hindi), Hyatt Summerfield Suites and Hyatt Place to their existing brands, Park Hyatt, Grand Hyatt and Hyatt Regency. Hyatt recently jumped into the social networking arena and launched Yatt'it, a new online travel community where members can share travel tips and access expert information from Hyatt concierges around the world.
While Hyatt Gold Passport does not have as many affiliated properties as the larger programs of Hilton, Marriott and Starwood, it does seem to offer members what they want because we hear very few complaints about the program from them. Members like the recurring promotions and you'd be hard pressed to find a Gold Passport member who hasn't heard of Faster Free Nights (FFN), which earned the program a Freddie Award this year for Best Bonus in the Japan, Pacific, Asia, Australia region.
Earning...
Basic earning with Gold Passport is five points per dollar spent on eligible room rates and incidental charges or 500 miles per stay with one of Hyatt's numerous airline partners. When staying at AmeriSuites and Hawthorn Suites, members earn three points per dollar spent or 300 miles per stay. Another good way to earn points is through the Gold Passport Exclusive offers or Gold Passport Bonus offers. For example, right now, with Exclusive offers members can participate in 14 different promotions, including earning bonus points by staying at the newest or newly renovated hotels such as the Hyatt Regency Monterey or the new Grand Hyatt Guangzhou. Hyatt Gold Passport Bonus offers provides members the opportunity to earn bonus points, bonus miles or free nights at over 300 properties on an ongoing basis. Members look forward to the recurring "Faster Free Nights" promotion where they earn one free night for every two stays paid for with a MasterCard. Members who are booking for a group or event can earn up to 50,000 bonus points at Hyatt brands including Hyatt Regency, Grand Hyatt and Park Hyatt and up to 15,000 bonus points at Hyatt Place or Hyatt Summerfield Suites for an eligible meeting, group incentive or catered event at participating hotels. When we last reviewed the Gold Passport program two years ago, we mentioned the fact that the program was missing a point-earning co-branded credit card and we have yet to see a credit card from our friends at Hyatt. The only other way to earn points is through car rentals.
Redemption:
Hyatt's basic hotel awards are broken into five categories. A free night at most Hyatts will run between 5,000 and 18,000 points, depending on the category. Bump up to a Regency or Grand Club room, and you're looking at between 7,000 and 22,000 points per night. Nights in a suite run between 8,000 and 27,000 points, but keep in mind a minimum of three consecutive nights is required for suites. Award stays at Hawthorn Suites and AmeriSuites run 3,000 points per night. Compared to other hotel loyalty programs, the cost of an award stay is comparable to Starwood Preferred Guest. Non-elite members in Gold Passport and SPG can earn a free night award after spending $1,000 for hotel stays. Members of Hilton HHonors, Marriott Rewards and IHG Priority Club Rewards can earn a free night after spending $500 to $750. Gold Passport tier members can redeem a Passport Plus Award for a 60 percent point premium and enjoy a free night even when award inventory is sold out. Gold Passport also allows members to redeem points for a room upgrade. A Regency/Grand Club room can be upgraded for 3,000 points a night, and members can be upgraded to a suite for 6,000 points a night (both for up to four nights). Hyatt also offers "Passport Escape" awards (for five- or seven-night stays), which combine free nights, some dinners, daily breakfasts for two and a welcome amenity. These are also broken into categories, and run between 60,000 and 125,000 points for five nights to 90,000 to 180,000 for seven nights. Other free stay options include nights at Hyatt Vacation Club properties, from 12,000 to 30,000 points per night, depending on the number of bedrooms in the condominium. Members can also redeem their points for Hyatt Gold Passport Exclusives, Gold Passport's online auction. Members can bid on experiential packages including tickets to the World Cup in Germany, Porsche Sport Driving School, Masters of Food and Wine in Argentina, Universal Studios and more. Car rentals with Avis and Sixt can be redeemed for 6,000 points per day. And if you prefer to convert your points into miles, Gold Passport points can be exchanged for airline miles at a conversion ratio of 2.5 points to one mile. A minimum of 5,000 points is required for each conversion and conversions may be made in 1,250-point increments. And a bonus 5,000 miles will be awarded for any one conversion of 50,000 points or more. Members can also donate points to the Make-A-Wish Foundation. Donations will be used to grant the wishes of children with life-threatening illnesses and provide Hyatt hotel stays at locations around the world. The minimum donation is 5,000 points and members can donate to the Make-A-Wish Foundation of America, the Make-A-Wish Foundation International or split their donation between the two.
Partnerships
Hyatt partners with Amtrak and 34 airlines worldwide, including all the major U.S. carriers. With most airlines you earn 300-500 miles per Hyatt stay, but a few, like Qantas, Mexicana and Virgin, offer from 600 to 1,000 miles. As mentioned earlier, Avis and Sixt are the two car rental partners and members can earn 300 points per qualifying car rental and receive discounts of up to 35 percent. Beyond that...well, there isn't anything beyond that. Hyatt has yet to partner up with retail, restaurant, credit card, telephone or other partners.
Elite program
Platinum level is attained after five stays or 15 nights at Hyatt in a calendar year. Platinum benefits include a 15 percent point bonus, an exclusive reservation and account information line, ability to redeem points for award stays (for a 60 percent point premium) even when award inventory is sold out, guaranteed bed type and "Platinum Extras" awards, such as bonus points or in-hotel amenities after every third stay in a calendar year.
Diamond level is attained after 25 stays or 50 nights at Hyatt in a calendar year. Diamond benefits include a 30-percent point bonus, all the Platinum benefits, a 72-hour guaranteed room availability, complimentary Regency Club upgrades, access to Regency Club lounges or complimentary breakfast (when a Regency/Grand Club room is not available), special welcome amenity private reservation and account information line and $500 check-cashing privileges.
Other programs offer higher earning percentages for elites, but most of them also have a higher entry requirement. Compare Hyatt's Platinum level at five stays to Marriott's 10 nights, Priority Club's 15 nights and Starwood's 10 stays for their first elite level.
Rules
IMPORTANT NOTE - seems that Hyatt never expires people's points... contrary to what they write in their program rules.
One of Hyatt's unique perks is the ability of members to pool their points. Members may submit a signed award request form by mail or fax to the customer service center and ask to combine points from one account with those in another account in order to have a sufficient number of points to redeem a particular award. Gold Passport Awards may be issued to anyone, but once an award reservation is made, the booking is not transferable. Points may also be purchased. Members can buy up to 10 percent of the number of points needed for an award at $10 per 500 points, up to 10,000-points per calendar year. Gold Passport points have no specific expiration date, as long as the member earns points or miles every 12 months. According to the terms and conditions, "A member's Hyatt Gold Passport membership may be discontinued at Hyatt Gold Passport's discretion if a member does not record Hyatt Gold Passport points or Travel Partner miles activity during any consecutive 12-month period" but we have yet to hear of this happening. Only published room rates are eligible to earn points. Members will not earn points on Internet wholesale rates, employee rates and other discounted rates (an industry norm but Gold Passport members have to be vigilant about watching the eligible rates, even when booking on the Hyatt Web site). Regardless of whether their room rate is eligible to earn points, however, members who charge point-eligible incidentals such as food and beverages to their room will earn points on those purchases.
Service and support
We hear from members that customer service is excellent and one member writes that Hyatt customer service "seems to always go the extra mile whenever I've had an issue." The service center can be contacted via email, phone, fax or mail.
Hyatt Gold Passport has a comprehensive and well-organized Web site. Once logged on, a summary provides members with account details, including point balance, membership level and account activity. Special offers are also promoted based on a members stay activity. Missing points can be requested online and members can donate, convert and redeem points for awards online. Reserving a car rental award, requesting a suite upgrade or other special awards and purchasing points require a phone call.
Other things...
Gold Passport is a solid program that showers elite members with amenities, bonus points and upgrades at every turn. The program offers benefits competitive with the industry, and even a few unique perks such as allowing members to combine points. The hotel group has expanded to include Hyatt Place and Summerfield Suites, adding additional properties where members can earn and redeem points. And Hyatt's "Faster Free Nights" promotion is a favorite recurring promotion among members.
A drawback to Hyatt's program is the lack of partnerships, especially a co-branded credit card. The program is easy to use, but if you want to earn points for online shopping, dining, credit card purchases and using partner services, you won't find an extensive partner list. The program has an abundance of airline partnerships but points can only be earned through hotel stays and car rentals.
Members also complain about rising redemption rates. Two years ago, hotel awards at the highest category hotels were 15,000 points, compared to 18,000 points today.
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